UserVoice: Great value for the money!
Overall Satisfaction with UserVoice
UserVoice is used by our support team to answer users' questions and provide information as needed. It helps us manage our support tickets and provides a way for our learners to easily provide feedback.
Pros
- Allows us to quickly and easily manage users' questions and provide answers and feedback.
- Allows us to create a knowledge base, which helps us answer frequent questions more quickly. It also allowed us to create a FAQs page for our site.
- Agents can easily be assigned to different tickets and it's clear who is responding to what ticket.
Cons
- Doesn't always catch obvious spam/we have to do a fair amount of blacklisting
- Doesn't have multiple language options
- No online/email tech support available. You have to call if you have an issue.
- Has allowed us to more quickly answer learner questions
- Has allowed us to more easily manage our FAQs page/front facing support information
- Has provided us with a tool to gather daily feedback from our users
We've not used other products similar to UserVoice
Comments
Please log in to join the conversation