UKG Pro for multi company use - holding company's perspective.
June 11, 2024

UKG Pro for multi company use - holding company's perspective.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

We use UKG Pro for payroll, HRIS, recruiting, onboarding, benefits, timekeeping, performance reviews, and report writing/ statistical analysis. Our employees use UKG Pro for self-service to view their pay stubs, request PTO time, complete self-reflection in performance reviews, and complete benefits enrollments. Managers use UKG Pro to approve hours worked PTO requests, conduct performance reviews, and strategically plan their human capital.

Pros

  • They have an incredible payroll processing part of their system. It is very easy to process payroll and open a payroll check to make any necessary updates.
  • They have a very robust custom report writing section powered by IMB Cognos analytics. Users can slice and dice the data in many different ways and create scheduled reports.
  • The performance review section of UKG is very robust. It is easy for HR professionals to monitor the status of the performance reviews and see if there is disagreement between supervisors and employees.

Cons

  • While very powerful and robust, the custom report writing section does require the user to know some basic SQL coding to utilize the function entirely.
  • The benefits administration piece powered by PlanSource is excellent for employee experience but lacks all the necessary reporting and functionality for administrators.
  • The customer service at UKG is excellent, but there is a delay in receiving the assistance one needs.
  • One cannot have open or empty spots or positions in the org charts, only active employees.
  • By having integrations/file feeds with our insurance providers, we have saved over $500,000 per year in reduction of fraudulent claims.
  • By utilizing their recruit and onboarding process, we have decreased the time spent on data entry and new hire paperwork processing and saved over $50,000 per year.
  • Integrations with our benefits providers, new hires, terminations, and address changes have saved us hundreds of data entry hours per year, with an estimated savings of $10,000 annually.
We have been able to centralize payroll. We have over 20 companies owned by the Wurth Group in the US, and by centralizing payroll, we have freed up finance and Human Resources professionals to focus on value-added tasks such as attracting, developing, and retaining talent while having a small team of dedicated payroll professionals click the buttons to pay the employees.
We used to do our open enrollment each year with pen and paper. This led to much paper processing for the human resources departments each November/December. Now that we have the open enrollment online, employees can complete their open enrollment on a computer, tablet, or phone. At the same time, the HR teams can track who has completed open enrollment and have all the changes sent to the carriers without needing hours of data entry.

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

Yes

Did implementation of UKG Pro go as expected?

Yes

Would you buy UKG Pro again?

Yes

In terms of HRCM systems, UKG is one of the better ones and is well known. However, for ancillary products such as benefits, time and attendance, and report writing, it is not their proprietary software but rather an interface/API with other vendors' software that can cause issues with data accuracy and integrity.

UKG Pro Feature Ratings

8.7
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
7
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
10
9.8
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
9
9.0
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
9
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
7.0
Tracking of all physical assets
7
7.7
Report builder
9
Pre-built reports
7
Ability to combine HR data with external data
7
Integration with other HR capabilities ()
Not Rated
9.4
Performance plans
10
Performance improvement plans
7
Review status tracking
10
Review reminders
10
Multiple review frequency
10
9.7
Candidate ranking
10
Candidate search
10
Candidate development
9
10.0
New hire portal
10
Manager tracking tools
10
9.8
Corporate goal setting
10
Individual goal setting
10
Line-of sight-visibility
9
Performance tracking
10
9.1
Job Requisition Management
9
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
7
Applicant Tracking
10
Notifications and Alerts
8

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