Item: TOPdesk
Rating: 7
Author: Verified User

Overall Satisfaction with TOPdesk

Use Cases and Deployment Scope

We use TOPdesk mainly for incident management, reservations and CMDB.

With TOPdesk we can connect CMDB items to employees so we always have an overview on outstanding incidents connected to CMDB items and/or employees, potential solutions and workload per case manager. Reservations is a nice addon that let employees loan CMDB items and book meeting rooms.

Pros and Cons

Pros

Incident management
Link items and employees
meeting room availability

Cons

Reports could be more flexible
Actions need to be more flexible
Financial difficult

Return on Investment

Managment incident insight
Employee on/off boarding insight
Reduced double room bookings

Support Rating

Likelihood to Renew

The cost of running TOPdesk are too high in relation to many key company applications.

Key Insights

Do you think TOPdesk delivers good value for the price?

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

Yes

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Other Software Used

Microsoft 365, Oracle Database, Raet Youforce

Likelihood to Recommend

TOPdesk is a complete solution that can be off great value for a broad range of companies. There are more modules as what we are using that all interact with eachother. Next to that there is a great marketplace with addon's available.

The downside is mmainly the cost for licensing the modules. TOPdesk cost ramp up easily which make it less suitable for small companies.

TOPdesk Feature Ratings

Comments

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Victor van der Vring
(Vendor Representative) commented 13 days ago
Thank you for sharing your experience. We really appreciate it. Best regards, Team TOPdesk