Excellent Product - AAA+++
July 08, 2023

Excellent Product - AAA+++

Lisa Fallon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Text-Em-All

I use this program to call off jurors when the jury trials get cancelled.

Jurors typically have at least 3 phone numbers; home, work, cell. Before I started using this program, my deputy clerks and I would have to call every phone number to make sure we let the jurors not to take off work and not to come to the courthouse.

In a matter of minutes, I can create a broadcast using one voice message and one text message to all recipients calling them off at one time. This saves my office and the county a tremendous amount of effort and resources which translates in to money and resources saved.

Pros

  • Ease of use
  • Speed of broadcast
  • Excellent support - only needed it 1 time in 4 years
  • Customization for text messages by adding person's name to message
  • Easy to purchase credits

Cons

  • Using "credits" is a little strange; not always sure what the credits translate in to for a particular broadcast; it can easily be calculated if I absolutely needed it, though
  • Ease of use
  • Can be completed quickly
  • Completely accurate
  • Importing recipients using Excel Spreadsheet
  • Can add additional recipients who are not on original spreadsheet
  • Recipients can text me back through the program and I can respond right away
  • Significant reduction in time spent calling several phone number; if recipients have 3 numbers each x 100 people, that is 300 phone calls that would have been made
  • Recipients like the fact that they can get a quick message, respond, and get a response back from my office
  • Rapid delivery of important messages to jurors
In 4 years, I only had to contact support 1 time. There had been an update to the program with one slight glitch which was prohibiting my message from delivery. The tech helped me through and we were able to get my message delivered. This has not happened again since that time.
I do not use this for this purpose.

Do you think Text-Em-All delivers good value for the price?

Yes

Are you happy with Text-Em-All's feature set?

Yes

Did Text-Em-All live up to sales and marketing promises?

Yes

Did implementation of Text-Em-All go as expected?

Yes

Would you buy Text-Em-All again?

Yes

I have only used this for calling off jurors. If I had another use for mass messaging, I would most certainly use this program over and over again.

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