The best remote work app for me
December 30, 2024

The best remote work app for me

María Gabriela Gómez Parejo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

Although I did not participate in the team that suggested the implementation of this tool, I really feel grateful that they decided on it since it has really been of great support for all of us who work from home. It has been a great benefit since it saves us time and money and I really thank the person who took the time to do the corresponding study for its implementation.
TeamViewer is an application that has given us the opportunity to do remote work, in our offices we do not have a technical support department for the user and with this app we only have to indicate the fault that we are experiencing and the technical support connects to our computers and solves the problem in a matter of minutes, it is an application that does not weigh down the computer and also in my case when I cannot go to the office from my home from my PC I can access my equipment in the office and work normally, it makes remote work much easier, it solves the problem of having to go to the office when at least here in my country they have transport strikes then we can work from home and there is no problem, it is really very easy to use and once you have logged in everything is much simpler, it has no complications or well I personally have not found great complications, for me it is a success and I would not know how we would have worked without it, the coolest thing is that I can pass documents between computers without problems

Pros

  • I can pass documents between computers without problems
  • I can access my equipment in the office and work normally
  • the technical support connects to our computers and solves the problem in a matter of minutes
  • I can access my work computer from anywhere

Cons

  • It would be great if you had a detailed training program for new users, since it was difficult for me to learn how to use the application.
  • Enhancing file transfer features with a more intuitive UI, faster transfer speeds, drag-and-drop support, and a file queue system
  • Making the mobile app more feature complete and user friendly
  • Savings on payment for services in the offices
  • Cost savings in the payment of salaries to some non-essential personnel
  • Savings on the staff's salary since they do not have to go to the office and do not pay for tickets and do not spend money on food.
Within a month we were already seeing the benefits of being able to use this tool, since as I mentioned, working from home increases people's performance, it helps us save since we don't have to pay for travel to the office or buy food when we can't cook, remote work has helped many people who are unable to leave their homes, this tool has become indispensable in some environments.
I find TeamViewer much more fluid, it doesn't slow down or crash my computer, it's really a good tool for working from home and the benefits are essential for good performance in the work environment, I don't like to be redundant, but in my case the savings in transportation costs to the office have been considerable, it helps me have financial backup in case any inconvenience arises or simply to plan my next vacation.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

The company has integrated single sign-on with our identity provider, allowing employees to access TeamViewer securely and efficiently using corporate credentials; two-factor authentication has become a mandatory standard for all remote access in our organization. This adds an extra layer of security by requiring both something the user knows and something they have, significantly minimizing the risk of unauthorized access; thanks to TeamViewer’s SOC 2 certifications and HIPAA compliance, we have been able to use it in critical sectors, such as in the management of sensitive customer data, this has given us the confidence that our operations meet the highest standards of security and privacy.
It is appropriate for remote work, checking computers for technical service, sending and receiving documentation remotely, it would be less appropriate for people who are just starting to use the application since although it is not super complicated to use, a little prior training is needed to be able to use it fully, but despite this, it is a good tool to be able to work remotely without having to go to the offices.

TeamViewer Feature Ratings

File transfer
9
Instant message
10
Access to sleeping/powered-off computers
10
Session record
10
Not Rated

Comments

  • Ying Qin | TrustRadius Reviewer
    Hello Maria, Thank you so much for sharing the exceptional review about your TeamViewer journey! We are glad that TeamViewer is a convenient Remote Access Solution for you and your company. If you would like to learn more about how to get started with TeamViewer, we have prepared the Knowledge-Based articles on the TeamViewer official site - https://www.teamviewer.com/en-us/global/support/knowledge-base/teamviewer-remote/get-started/. Feel free to browse around the articles and see if you find anything helpful! Hope you discover a better and smoother TeamViewer experience with us always! Best, Ying/TeamViewer

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