Talkdesk TrustRadius Review
Overall Satisfaction with Talkdesk
Pros
- Talkdesk gives us a predetermined amount of time to view call information before automatically calling
- Presents information about the individual being called before the call begins.
Cons
- I would like to be able to record a call while on the line with a customer.
- I would for the issues that arise during calls such as network issues to be looked at more as it has been an issue I have been experiencing.
- It is hard sometimes to find a call you were in the feature called "Activities" as it takes sometime for the call to be available.
- The feature "contact" does not show all contacts we have of sellers sometimes the contact shows after a few days.
- With the auto dialer popping up it allows agents to be ready to take the call promptly which minimizes customers' time being in the queue as the call goes to the next available agent.
- We are able to call customers whenever we need to and customers can also call at any time and get assisted in a quick professional manner.
- Our scores get recorded on Talkdesk from quality management so it is easy for managers to go through the feedback and see if there is any room for improvement with our scores as agents.
- Talkdesk Quality Management Assist
- Other (Please specify below)
Talkdesk Voicemail
Talkdesk Contact
Talkdesk Live
Talkdesk Academy
Talkdesk Activities
-Talkdesk has many more features than other dialers which allows us to track our work and track scores.
- Talkdesk is able to show contact details without having to ask the customer or having to go through their profiles just to know who you are talking to.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes
Talkdesk Feature Ratings
Using Talkdesk
- Answering incoming calls from sellers and dealers
- Tracking call volume and th service level of the organization
- Managing calls in a timely and prompt manner
- Call listening and Qa evaluation to track agent perfomance.
- Improving agant perfomances through QA evaluations
- Tracking company call statistics
- Agent support and feedback
- Transferring calls to senior management
- Tracking call volume and service level
- Sending responses to the sellers
Evaluating Talkdesk and Competitors
- Integration with Other Systems
- Ease of Use
Talkdesk Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Comments
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