We researched phone support options for several months but after finding and talking to Talkdesk the answer was clear. Talkdesk helped us jumpstart our phone support solution and our customer care team of 10 absolutely loves it. With the Zendesk integration we were able to set up ticket pop which they love so anytime someone calls, a ticket is logged and they can put their end resolution and notes in the ticket. The implementation was pretty fast since we didn't have a very complicated set up, but in the future we are hoping to set up new IVRs based on support plans customers purchase. Recording greetings was very simple and the set up with different numbers, hours and holiday hours was seamless. We are excited to grow with this solution and see what else they come out with.
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