Talkdesk has been a asset to our Team!
Overall Satisfaction with Talkdesk
Pros
- Talkdesk has enabled our team to share and track calls
- We can listen to past conversations for training purposes
- It has enabled us to set up a complex routing system
Cons
- Adding a feature to add more than one IVR per number
- Creating a phone app
- Tracking calls is important and something we were never able to do in the past. Being able to analyze our calls, call types, and issues has helped with our marketing and also helped with the creation of self-service documents for our customers.
Comments
Please log in to join the conversation