Item: Splashtop
Rating: 10
Author: Glenn Rumfellow

Overall Satisfaction with Splashtop

Use Cases and Deployment Scope

We use Splashtop remote access throughout our company to enable employees to access their PCs from home as needed. Our IT department also uses Splashtop to provide remote support to all of our employees. We also provide some of our vendors with access to remote into particular servers that they help administer and troubleshoot.

Pros and Cons

Pros

It performs well consistently and has impressive uptime
It's easy to use, with a relatively intuitive interface
Can remote into systems via mobile apps on smartphone or tablet

Cons

The mobile interface on the phone is challenging to use, especially when needing to type
It's often prompting to update the Splashtop Business app on PC, and it's a disruptive and somewhat time-consuming process
When you set up a new user, the default access is all devices, should be no devices

Return on Investment

Hard to imagine operating without it: great value for the cost

Support Rating

Haven't needed support anytime recently

Splashtop Security

Strong security, especially with two-factor authentication enabled for all users. No issues with hacks, and easy to administer users.

Onboarding with Splashtop

We were able to move from LogMeIn to Splashtop with little difficulty other than the time required to install the software on each PC.

Products Replaced

Yes - We replaced LogMeIn, primarily due to LogMeIn increasing their prices, but we've found that Splashtop's functionality and ease-of-use is actually superior in some respects. It clearly provides better value for the money.

Key Insights

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Likelihood to Recommend

Great for getting remote access to your PC's. May be overkill if you only need to access a single PC.

Comments

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Sakima Ng
(Vendor Representative) commented a year ago
Hello Glenn, Thank you for taking the time to share your detailed feedback on your experience with Splashtop. We are delighted to hear that our remote access solutions have become an integral part of your company's operations. Your thoughts about our products' relatively intuitive interface are music to our ears. We appreciate your positive mention of our mobile apps, even though we understand the challenge you've faced with the phone interface. Your feedback will help us sustain our level of quality as well as improve overall. We appreciate your continued use of our products as we aim to exceed your expectations and improve your experience with Splashtop.

Great remote access for an organization at a great price

Modules Used