Item: Slack
Rating: 10
Author: Verified User

Overall Satisfaction with Slack

Use Cases and Deployment Scope

We use Slack to communicate about projects, clients, and company related manners. We also have channels that allow us to build relationships with one another that are not focused on workplace matters but instead daily pets, cycle club, book club, etc.

Pros and Cons

Pros

Notifications
Simple, user friendly updates
UX / UI

Cons

Return on Investment

Efficiency when working remote
Negative is that some older generations have a tougher time adapting to working this way and sometimes do not check channels or have things set up in a way where they will get notified
Sometimes it does not seem to work well with people who have a hard time multitasking as they might read something and not go back to it
Central communication hub
Specific Slack channels for different projects and/or initiatives

Key Insights

Do you think Slack delivers good value for the price?

Not sure

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Slack go as expected?

I wasn't involved with the implementation phase

Would you buy Slack again?

Yes

Likelihood to Recommend

Slack works great internally across our teams (though we are a small team, unsure how it is at larger organizations). I know that you can invite other people to join slack that are not apart of your organization and I do not plan on using that feature. I think it could be helpful when working with partners on certain things but I can imagine that if we did this with clients we may run into issues with boundaries.

Slack Feature Ratings

Comments

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Slack is essential for the small company I work for