SAP Business One; proven, mature, reliable
June 11, 2024

SAP Business One; proven, mature, reliable

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller

Software Version

SAP Business One OnDemand

Modules Used

  • Accounting and Financials
  • Operations and Distribution
  • Administration and Reporting
  • Customer Relationship Management

Overall Satisfaction with SAP Business One

I have worked as a consultant, Quality Assurance Engineer and Application Developer supporting clients running their business on SAP Business One. SAP Business One was a fantastic mature replacement for legacy systems especially systems that were 20+ years old. SAP Business One helps assist companies develop a one source of truth for their data and consolidates information into a singular database for inventory, accounting, and sales. It eliminates double data entry, improves communication between departments and users, and ensures accurate customer interactions. I have worked on implementing and supporting SAP Business One for 5 users up to 200 users.

Pros

  • Accounting and Finance reporting
  • Inventory Management and Tracking
  • On the Fly Customization
  • Data Architecture
  • Customer Management
  • Alerts and Approvals

Cons

  • Their Web based client has not seen great adoption and has limitation compared to the local GUI
  • Upgrades - can be long and painful. Especially if you have addons
  • Data Transfer Workbench could use an update.
  • System Performance can be questionable. SAP Business One runs on a SQL database but their are instances were all users are feeling a slowdown and it can be difficult to track the culprit.
  • Mobile Apps are not solid and difficult to install and configure
  • No out of the box Credit Card processing. Requires Addon
  • Better understanding on inventory levels
  • In depth analysis of different segments of the business in reporting
  • Uncovered broken or unnecessary processes
  • As with any ERP adoption, negative user adoption can led to a failed project
As a consultant, SAP Business One has a strong set of core features that will perform well for a multitude of businesses. It is a mature product with lots of documentation and available training online to answer questions and assist users. It also has multitudes of proven add-ons to meet specific needs from credit card processing to e-commerce and heavy manufacturing. For me, the ability to customize the product is crucial so that you are not backed into a corner. Out of the Box SAP Business One has many ways of customizing the solution. In particular I would argue SAP Business One Usability Package (Add-on) is the best additional purchase to make alongside SAP Business One.

Do you think SAP Business One delivers good value for the price?

Yes

Are you happy with SAP Business One's feature set?

Yes

Did SAP Business One live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Business One go as expected?

Yes

Would you buy SAP Business One again?

Yes

SAP Business One does particularly well with distribution companies as well as small scale manufacturing businesses. It is robust enough to service a wide range of businesses and can be customized to meet specific needs. Companies up to 100 users would find a solid footing in SAP Business One especially if they have standard processes established before implementing.

SAP Business One does have a very open architecture and can be customized with developers. Many needs can be met with custom development.

I would not recommend for larger companies or those with heavy manufacturing needs. There are addons to accommodate but specific needs but those can come with heavy overhead to implement and support. Additionally, if you perform a lot of service based work SAP Business One's mobile capabilities might be insufficient without custom development.

SAP Business One Feature Ratings

9.3
Accounts payable
10
Accounts receivable
10
Global Financial Support
8
Primary and Secondary Ledgers
9
Journals and Reconciliations
9
Configurable Accounting
10
Standardized Processes
9
7.4
Billing Management
7
Cash and Asset Management
8
Travel & Expense Management
6
Budgetary Control & Encumbrance Accounting
7
Period Close
9
9.0
Inventory tracking
10
Automatic reordering
7
Location management
10
6.0
Pricing
6
Order entry
8
Credit card processing
2
Cost of goods sold
8
Payroll Management ()
Not Rated
7.3
Dashboards
6
Standard reports
6
Custom reports
10
9.5
API for custom integration
9
Plug-ins
10
10.0
Role-based user permissions
10
Single sign-on capability
10
Grants Management ()
Not Rated
Project Financial Management ()
Not Rated
5.3
Project Planning and Scheduling
8
Task Insight for Project Managers
7
Project Mobile Functionality
1
Definable Resource Pools
5
8.0
Bids Analyzed and Compared
8
7.8
Risk Repository
7
Control Management
8
Control Efficiency Assessments
8
Issue Detection
8
3.8
Transportation Planning and Optimization
4
Transportation Execution Management
3
Trade and Customs Management
6
Fulfillment Management
4
Warehouse Workforce Management
2
3.3
Production Process Design
2
Configuration Management
2
Work Execution
4
Manufacturing Costs
5
6.7
Forecasting
8
Inventory Planning
7
Performance Monitoring
5
6.0
Proposal Management
4
Product Master Data Management
8

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