End to end ecommerce made easy.
September 26, 2022

End to end ecommerce made easy.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Commerce Cloud

It is easy to use; it will easily integrate with other Salesforce clouds such as sales, service, and marketing clouds. We were able to manage the end-to-end commerce, including the promo codes distribution, with the help of marketing integration. If you are already a Salesforce user, you will definitely love it.

Pros

  • Order management.
  • Scalability
  • Product management.
  • Availability

Cons

  • UI
  • Response time for low latency networks.
  • Cloud only solution.
  • Maintenance schedules of Salesforce.
  • Went live in 4 countries in the span of 6 months.
  • Improved customer experience.
  • Increase in NPS.
All the options and demos were good; we see them all efficient and best suites; the option to choose Salesforce commerce cloud came into the picture when we thought of integrating customer service and promotions as we already use Salesforce service cloud as the support backbone and marketing cloud as lead nurturing and promotions platform.

Do you think Salesforce Commerce Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Commerce Cloud's feature set?

Yes

Did Salesforce Commerce Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Commerce Cloud go as expected?

Yes

Would you buy Salesforce Commerce Cloud again?

Yes

It suits all most businesses from small to large as the licensing goes based on no of licenses cost side it is efficient. Commerce cloud borrows features/ objects from Salesforce core experience cloud, CPQ. Etc, if you are already familiar with them, that makes it easy to go live. High availability and scalability as the platform is a SaaS solution.

Salesforce Commerce Cloud Feature Ratings

Product catalog & listings
9
Product management
9
Bulk product upload
10
Branding
10
Mobile storefront
9
Product variations
9
Website integration
9
Visual customization
9
CMS
9
Abandoned cart recovery
10
Checkout user experience
9
eCommerce security
10
Promotions & discounts
9
Personalized recommendations
9
SEO
9
Multi-site management
9
Order processing
9
Inventory management
9
Shipping
Not Rated
Custom functionality
Not Rated

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