Item: RingEX
Rating: 9
Author: Verified User

Overall Satisfaction with RingEX

Use Cases and Deployment Scope

We use RingEX (RingCentral) for our office's main phone line. This way, more than one of our team members can make and receive calls at the same time. Also, it ensures that we don't miss any client or customer calls, nor leave any text messages unanswered, because there is an opportunity for a number of us to answer.

Pros and Cons

Pros

Make outgoing calls
Queue incoming calls according to user customization
Customer Service/Support

Cons

Glitches and other things that happen to hinder the effectiveness of the platform beyond the user's control
A more user-friendly and customizable interface
A quicker method for contacting support, like a live chat from the app

Return on Investment

It saves us time
It improves our customer service because it ensures that all calls/texts are answered by allowing multiple users
It's convenient and not a hassle, providing us more time

Reliability and Availability

The service is just absolutely great! RingCentral's Support team are quick to respond, able to easily understand the issue and pinpoint what the root is or may be, and the representatives are usually always well-versed on the issue and can typically help and/or fix the problem in a rapid manner.

Unified Communications Solution

RingEX has helped us essentially create a whole virtual office, as far as telecommunications go. We can answer the office phones for our business right from our cell phones with the mobile app, or with our desktop computers. It's very handy, allows us to have great customer service and saves us time, increasing our productivity.

Alternatives Considered

N/A

Key Insights

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

Other Software Used

HubSpot Sales Hub, Slack, HubSpot CRM

Likelihood to Recommend

The only reason it's not a 10 are because of some minor glitches we've experienced in the past. However, RingEX (RingCentral) Support was great about helping us solve those problems. They were timely, understood the issue(s) easily, and offered multiple effective solutions without taking a very long time in the process.

RingEX Feature Ratings

Comments

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Great product!