Item: Rimini Street
Rating: 10
Author: Verified User

Overall Satisfaction with Rimini Street

Pros and Cons

Pros

Rimini Street does a good job of hiring and retaining knowledgeable resources to support your environment.
Rimini Street does a great job of helping their clients to prioritize requests and provide the "right timing" relative to support on those requests.
Rimini Street does a great job of attracting talented resources that are willing to put the time in to get to the bottom of some difficult issues.

Return on Investment

Rimini Street provided a significant cost savings over support directly from SAP.

Rimini Street was able to resolve all of the issues to date that we have brought to them at a significant discount to SAP's pricing. In addition, based on the the experience that we had with SAP prior to our move to Rimini, response times from Rimini were much better.

Key Insights

Do you think Rimini Street delivers good value for the price?

Yes

Are you happy with Rimini Street's feature set?

Yes

Did Rimini Street live up to sales and marketing promises?

Yes

Did implementation of Rimini Street go as expected?

Yes

Would you buy Rimini Street again?

Yes

Likelihood to Recommend

Rimini Street is well suited to provide deep functional and technical support for SAP's ECC platform. Its very capable cyber security team can help its customers secure their legacy environments.

Comments

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Rimini Street does a good job of hiring and retaining knowledgeable resources to support your environment.