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Rimini Street

Score8.5 out of 10

78 Reviews and Ratings

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What is Rimini Street?

Rimini Street, headquartered in Las Vegas, is a global provider of enterprise software support products and services, and a third-party support provider for Oracle and SAP software products, specializing in database and ERP support and management services.

Categories & Use Cases

Reviews

What users are saying about Rimini Street.
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Rimini Street - PeopleSoft 3rd Party Support

Incentivized
Verified User
Director in Information Technology (1001-5000 employees employees)

Pros

  • 1099 Regulatory
  • Break/Fix solutions
  • Other services as necessary (although, we did not utilize any of these)

Cons

  • More stateside support resources
  • Seems like we had several issues that were not resolvable or followed through for resolution.
  • .

Return on Investment

  • Half the cost of Oracle Support
  • Maintained regulatory need for Tax/1099 Updates for our out of Oracle Support
  • Negative - dropping Oracle Support, we lost the KB search from Oracle along with opportunities to update our system.

Highly professional and responsive.

Incentivized
Sam Edwards
Business Solutions Manager in Information Technology at LIC (501-1000 employees employees)

Pros

  • Professional advice in a timely manner.
  • Broad range of skills and product knowledge.
  • Highly skilled and available engineers.
  • Responsive service for impacting issues.

Cons

  • Legal and compliance changes could be delivered with more lead time.
  • Change of primary support contact happened too often.

Return on Investment

  • Cost savings in operationally running SAP.
  • Risk reduction.
  • Time to develop alternative solutions.

Rimini support for Oracle EBS.

Incentivized
John DriscollView profile
Product Owner in Information Technology at cambria (1001-5000 employees employees)

Pros

  • Process Manufacturing assistance.
  • Supply Chain guidance (Greg McKay knows his stuff).
  • EBS API research.

Cons

  • As a global support organization, at times I'll interact with someone with an accent that is a little tricky to understand. This has never prevented us from reaching a resolution.
  • It would be nice to have access to a library or knowledge base to be able to research topics on my own.

Return on Investment

  • Cost savings.
  • 24x7 DBA support.
  • Access to functional expertise we don't have on-staff.

Other Software Used

Oracle APEX, Oracle E-Business Suite, Atlassian Confluence, Atlassian Jira, Grafana, Datadog

Rimini Street

Incentivized
Verified User
Professional in Information Technology (1001-5000 employees employees)

Pros

  • Communication
  • Problem solving
  • quick turnaround

Return on Investment

  • cost savings
  • fast response
  • troubleshooting

I selected Rimini Street because it fit our budget and requirements.

Incentivized
Verified User
Administrator in Information Technology (201-500 employees employees)

Pros

  • Rimini Street is supporting PeopleSoft AM, AP and GL module s
  • Rimini Street is supporting Hyperion Planning
  • Rimini Street is supporting PeopleSoft PO module

Cons

  • They should improve on the PeopleSoft BI publisher reports
  • PeopleSoft new report development or process development.

Return on Investment

  • We have posive impact on Mass assets retirement and transfers.
  • We have negative impact on BI Publisher report (AP liability report)

Alternatives Considered

Oracle Hyperion

Other Software Used

Oracle PeopleSoft ERP, Oracle Hyperion