Overall Satisfaction with Rescue
Used to remotely control and troubleshoot user computers.
- UAC for admin sign-in during software installs/un-installs and/or other admin actions
- Connecting to computers on the internal network
- File transfers
- clipboard for copy paste, this doesn't work for me most of the time
- Allows us to remotely manage company computers at remote offices in US, Europe, Asia without local IT support personnel.
Goverlan offered more tools but only works on internal network computers. It doesn't work on computers only on the Internet like Rescue.
Do you think LogMeIn Rescue by GoTo delivers good value for the price?
Yes
Are you happy with LogMeIn Rescue by GoTo's feature set?
Yes
Did LogMeIn Rescue by GoTo live up to sales and marketing promises?
Yes
Did implementation of LogMeIn Rescue by GoTo go as expected?
Yes
Would you buy LogMeIn Rescue by GoTo again?
Yes
LogMeIn Rescue by GoTo Feature Ratings
Using Rescue
16 - IT and app support.
- Remote support of PCs on Internet only
- Connecting to internal network PCs
- File transfer
- Support for users in far areas with sparse Internet, such as India
- Support for any new remote offices without local IT support personnel.
Evaluating Rescue and Competitors
- Price
- Product Features
Wished we found a product that had features liked Rescue but also had working copy/paste clipboard.
Rescue Implementation
- Implemented in-house
Change management was minimal
Using Rescue
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Connecting to remote systems
- Connecting to internal systems
- File transfers
- Setting up un-attended access
- Copy & paste clipboard
Yes, but I don't use it