A valuable and powerful product that needs some polishing
March 04, 2020

A valuable and powerful product that needs some polishing

Ryan Caplin | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Quantum Metric

Multiple areas of the company use it in different ways. We use it to learn from user sessions and behavior, track errors and load times, monitor new features, and identify and investigate bugs. The Product teams have found immense value in being able to cross internal datasets with Quantum sessions to see what users are actually experiencing.

Pros

  • Video replays.
  • Feature tracking, metrics, and analytics.
  • Support.

Cons

  • Usability. Eliminate clicks on repetitive tasks, enable more terms to be searchable in the global search bar, and reduce the number of back-and-forth clicks.
  • Make videos more accessible with the keyboard. Space bar to pause, left and right arrows to skip, ctrl/cmd+left/right to skip to the next session, escape to exit view mode, etc. That stuff goes a long way in making the product delightful.
  • Improve rendering of user sessions. Too many of them don't work properly.
  • Saved days, maybe weeks of dev time required to set up tracking in our Adobe Analytics installation.
Quantum's support is unmatched, and implementing new tracking is a breeze. Quantum makes it easy to dive beneath the numbers and see the customer sessions behind them. It enables more empathy and behavioral understanding.
Quantum's visualizations aren't as easy to use, and the site is a bit heavy--I don't know what most of the features are or do.
Super responsive, incredibly quick and helpful. I can message them anytime and get near-immediate support from one or multiple people.

Do you think Quantum Metric delivers good value for the price?

Not sure

Are you happy with Quantum Metric's feature set?

Yes

Did Quantum Metric live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Quantum Metric go as expected?

I wasn't involved with the implementation phase

Would you buy Quantum Metric again?

Yes

Absolutely critical for my Product team when releasing a new feature. We need to see if each release behaves how we expect. We've identified bugs early on multiple times via Quantum sessions, whereas they may have otherwise gone unnoticed.

Very well suited for tracking sessions where a user engages in a specific way: visits a specific URL, clicks a certain button, follows a certain path.

Comments

  • Trevor Pyle | TrustRadius Reviewer
    Trevor Pyle
    commented 4 years ago
    Hey Ryan! I'm on the product marketing team here at Quantum Metric. Thanks for the great feedback. I just wanted to share a few updates with you. Regarding adding some keyboard functionality to replays, we shared your feedback with our product team and they actually shipped that functionality! Check the 'what's new' section in the under your user profile to see how to use it. In terms of revamping search, that's something we are actively developing. If you would be interested in being a beta participant, please let me know. Of course, we are always working on our core features like replay, dashboards, etc. If you continue to run into rendering issues, please reach out to the support team. Again, thanks for being a customer and providing us with some feedback. Have a great week! Trevor Feel free to reach out to me any time at tpyle@quantummetric.com

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