Item: Quantum Metric
Rating: 8
Author: Verified User

Overall Satisfaction with Quantum Metric

Use Cases and Deployment Scope

It is used in an all-digital organization, it helps us to identify and solve issues our customers were having while transacting. In QM we can search for customer's sessions and go through all the steps the customers followed, it is very useful to identify the pain points the customer has.

Pros and Cons

Pros

QM has a great search query with multiple options.
QM provides multiple charts and stats to evaluate and check trends.
QM has many features that help users to find and analyze the customer session.

Cons

QM needs to improve documentation and training. That part is not that good.
Sometimes it's quite slow and also sometimes does not display correct numbers.
Sometimes it is not capturing all data or we cannot replay the session, it shows a blank screen.

Return on Investment

Help you identify customer's issues quickly.
As soon as we solve any customer issue, we stop losing money faster.
Don't know the price but for sure it is worth using.

Alternatives Considered

I haven't used any other products similar to QM.

Support Rating

If you have an issue you just need to drop an email to Q support and they respond quickly.

Key Insights

Do you think Quantum Metric delivers good value for the price?

Not sure

Are you happy with Quantum Metric's feature set?

Yes

Did Quantum Metric live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Quantum Metric go as expected?

I wasn't involved with the implementation phase

Would you buy Quantum Metric again?

Yes

Other Software Used

Adobe Analytics, Splunk Enterprise, Amplitude Analytics

Likelihood to Recommend

If you need to see what your customer was doing and identify the issue customers were facing, QM is your tool.
If you need a very very fast tool to analyze data, QM is not that useful.

Comments

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Trevor Pyle
commented 4 years ago
Hey there! I'm on the product marketing team here at Quantum Metric. Thanks for the great feedback. I just wanted to share an update with you. Regarding training and documentation, we recently launched Quantum Metric University which has multiple tracks for certification. Ask for your QM rep for details! It's free for all users. This in combination with our updated knowledge base should help you out on this front. Of course, we are always working on our core functionality like replay, platform speed, dashboards, etc. Again, thanks for being a customer and providing us with some feedback. Have a great week! Trevor Feel free to reach out to me any time at tpyle@quantummetric.com

It's worth it to use!