Item: Quantum Metric
Rating: 7
Author: Priti Asai / Thakkar

Overall Satisfaction with Quantum Metric

Use Cases and Deployment Scope

We have used it as a real user monitoring tool. We utilized it for identifying customer struggles, quantifying impact, and conversion associated with promotions or any issue.

Pros and Cons

Pros

Data analysis
Replays

Cons

Technical details need to be more organized.
Segregation of features by user group example: business users, technical users, analytics users.

Return on Investment

It helped get the results for promotional events.
Helped in technical issue impact analysis and calculating dollar impact.

Alternatives Considered

QM has the potential to lead as a digital analytical and rum tool. The overall approach of creating flexibility for monitoring, analysis, and replay is better than other tools I have used so far.

Other Software Used

Akamai Ion, Dynatrace

Likelihood to Recommend

For conversion impact by issues/ events, it's perfectly suited.
Getting performance metrics and capturing all network logs still needs improvement to get 10 out of 10.

Comments

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Trevor Pyle
commented 4 years ago
Hey Priti! I'm on the product marketing team here at Quantum Metric. Thanks for the great feedback. I just wanted to share a few updates with you. Regarding grouping features by the user group, we agree! It's critical for large organizations to be able to segment functionality and workspaces. We added a feature to support this and more. Check out on our newer features, Teams: https://www.youtube.com/watch?v=oxXQPmu0-J8 In terms of performance metrics, we have made some significant strides over the last few months. Check out Performance. This feature allows you to quantify performance improvement opportunities, capture resource timings, and benchmark key browser metrics. Watch a quick overview here: https://vimeo.com/397468284 Thank you so much for providing us with some feedback. Have a great week, Priti! Trevor Feel free to reach out to me any time at tpyle@quantummetric.com

QM way to go!