The best monitoring solution for technology platform
June 11, 2024
The best monitoring solution for technology platform
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with PRTG Network Monitor
We use PRTG Network Monitor how fisrt tools to detect downtime of assets. The service are mounting over a lot of assets such as servers, routers, virtual machines, etc.
Almost we use maps to shown over TV over the Wall.
Finally, our technical teams have diffent roles, and the alarms have email adrees recepient to report specific problem to specific teams.
For example if We will have a problem with a RDBMS, the alarm by email could be sended to DBA's group.
Almost we use maps to shown over TV over the Wall.
Finally, our technical teams have diffent roles, and the alarms have email adrees recepient to report specific problem to specific teams.
For example if We will have a problem with a RDBMS, the alarm by email could be sended to DBA's group.
Pros
- Network Device
- Microsoft Windows Server
- Micorsoft Exchage Server
- Vmware Vcenter
- Vmware Vphere ESX
Cons
- It isn't support over Network Area Storage. Such as Fiber Chanell Switchs
- It isn't support over the Antimalware Solution
- It isn't support over Veeam Backup and Replitation from vendor product.
- Reduce the time to incident's atention
- When your have a correct alarm's segmentation, reduce the time of technical teams.
- Inprove the UX because the technical's team known the incident in progess before that the users's call
We were experience with isolate product from platform's vendor.
Later, the fist experience with an angnostic product was ManageYa te Engine OpManager. Then we change to PRTG Network Monitor because the cost of OpManager was really expensive with our infraestructure. The migration was difficult and expesive in time.
Finally the platform work very well and the administrator love it.
Later, the fist experience with an angnostic product was ManageYa te Engine OpManager. Then we change to PRTG Network Monitor because the cost of OpManager was really expensive with our infraestructure. The migration was difficult and expesive in time.
Finally the platform work very well and the administrator love it.
Do you think PRTG Network Monitor delivers good value for the price?
Yes
Are you happy with PRTG Network Monitor's feature set?
Yes
Did PRTG Network Monitor live up to sales and marketing promises?
Yes
Did implementation of PRTG Network Monitor go as expected?
Yes
Would you buy PRTG Network Monitor again?
Yes
PRTG Feature Ratings
Using PRTG Network Monitor
40 - All people than use PRTG Network Monitor are Information Technology resource. That is because this product is use only by technical teams, howeber we are implementing a project with Electrical Support Unit to monitoring gerators machines for three buildings. For this project our technical have been to use customer modules of software development in C-Sharp and interat over mod-bus protocol.
4 - The platform is very easy to support. We have four people to extended for new requirement and managment its operation.
This team have really experience on a multiple scenarios, but in all most case they are monitoring on-premise technology platform. The people came from technical support teams and System Administration Teams.
This team have really experience on a multiple scenarios, but in all most case they are monitoring on-premise technology platform. The people came from technical support teams and System Administration Teams.
- We monitoring the use of cpu of all Virtual Machine.
- We are monitoring the TLS protocol over aur Application Server
- We monitoring our WAN by use icmp protocol (echo request and response)
- We really need much support over docker platform.
- The integration with Microsoft Office 365 aren't native, with need them over API.
- The sensor over raspberry pi will be amazing.
- We will need monitor Hybrid technology platform on Azure and AWS.
- We are implementing more and more IOT solution. We need native support for PRTG Network Monitor.
- We are going to deploy new solution Azure SaaS. We need native support by CASB solution!
Evaluating PRTG Network Monitor and Competitors
Yes - We had been used ManageEngine Application Monitor and OpManager Plus. It was a god product but for us it was really expensive with a big infraestructure.
- Scalability
- Integration with Other Systems
- Other
We evalute another product but PRTG Network Monitor was the best product to monitor different asset, serivce and plataform.
Almost it had the best price over 25000 sensors project.
Almost it had the best price over 25000 sensors project.
We bought PRTG Network Monitor about six o seven years ago.
In that moment we weren't thinking about Cloud a use it.
Today our plataform is really Hybrid and the PRTG Network Monitor have other challenge to resolv.
We must be check the Cloud support of PRTG Network Monitor with Azure or AWS.
In that moment we weren't thinking about Cloud a use it.
Today our plataform is really Hybrid and the PRTG Network Monitor have other challenge to resolv.
We must be check the Cloud support of PRTG Network Monitor with Azure or AWS.
PRTG Network Monitor Implementation
- Implemented in-house
Yes - We split the implementation in four phases:
First, Physical layer (UPS and Generator), Server, etc,
Second, Data Netork Layer
Third, Service Layer
Fourth, Aplication Layer
First, Physical layer (UPS and Generator), Server, etc,
Second, Data Netork Layer
Third, Service Layer
Fourth, Aplication Layer
Change management was a major issue with the implementation - Basically, we monitoring the availability of all application ans service with this product.
We have service quality of internal service than use PRTG Network Monitor.
We have service quality of internal service than use PRTG Network Monitor.
- Difficult to interact with custom MIB
- Had Poor deep funtion with VMWARE Plaform (Vcenter and ESX)
- Didn't have support to security vendor like Antimalware providers
PRTG Network Monitor Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support cares about my success | Escalation required Slow Initial Response |
How i mentioned in another part of this, we don't need much more support than the standard but this suppot could be better.
We write to support two or three time for year.
We write to support two or three time for year.
Yes - We have in six years than i remember two bugs than were fixed in a next version of product.
Sorry, but the standard suppor isn't exceptional.
There will be much better than today.
There will be much better than today.
Using PRTG Network Monitor
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Maps
- Segmentation Alams
- App Movil
- Monitor with scripts
- Include a Particular MIB SNMP
- Authorization and access segmentation for people
Yes - There is the jewelry of the solution.
It's practical, easy to use and available.
It's practical, easy to use and available.
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