In my experience, Good product, but poor customer service
May 09, 2024
In my experience, Good product, but poor customer service
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with Pearson Revel
Pearson Revel is a part of my classroom instruction. It grants students eBook access and facilitates reading of the textbook. As a typical online homework platform, it aims to streamline my teaching. Primarily, I leverage it for assigning reading tasks with the objective to to optimize student engagement and comprehension of the textbook materials.
Pros
- Ease of assigning reading
- Ease of tracking level of student engagement
- Ease of use for instructors
Cons
- Lacks the ability to adjust reading assignment (i.e. how many concepts I can pick and choose for each chapter)
- Lacks adaptability to student's mastery of the chapter materials. It's just a reading app.
- Integration with Canvas is not as streamline as other comparable products such as McGraw-Hill Connect. It needs to use an access code for pairing while Connect doesn't require it which is more streamline.
- The project is fine. I found other publisher such as McGraw-Hill provides slight better product.
- In my experience, their customer service is not good. I think McGraw-Hill has much better customer service.
- I won't recommend them because of the bad customer service experience that I had with them.
In my opinion, McGraw-Hill Connect is by far much better than Pearson Revel. It has more functionality. I think the McGraw-Hill SmartBook is better than the Pearson Revel (which is merely a reading app). The SmartBook allows instructors customization and it helps students to master the materials better than just a reading app. In my experience, McGraw-Hill provides exception customer support. They always reply to my questions in a timely manner. I have used both Pearson Revel and McGraw-Hill Connect and I will have to say that I will not be going back to use Pearson Revel.
Do you think Pearson Revel delivers good value for the price?
Yes
Are you happy with Pearson Revel's feature set?
No
Did Pearson Revel live up to sales and marketing promises?
Yes
Did implementation of Pearson Revel go as expected?
No
Would you buy Pearson Revel again?
No
Comments
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