PTP - OpsRamp Success Story
Overall Satisfaction with OpsRamp
PTP uses OpsRamp to provide AIOps services to our managed clients. “PTP wanted to enhance efficiencies and needed a single solution that could manage and monitor its diverse network and data center equipment, on-prem and in the cloud, architected effectively for multi-tenancy and customizable by the client, location, and device.”
Pros
- Multi-tenancy
- Customization of monitoring templates
- Secure access to PTP client environments and audit tracking for transparency
- Integration into ITSM system for automated ticket opening and closing
- Automated reporting that is consistent and accurate
Cons
- Continue to improve integrations with the cloud providers
- Better monthly billing
- Continue to enhance AIOps capabilities
- Ability to correlate alerts so NOC wasn’t overwhelmed by the downstream alerts
- Dashboard visibility to internal NOC staff and its customers
- Integration into ITSM system for automated ticket opening and closing
Do you think OpsRamp delivers good value for the price?
Yes
Are you happy with OpsRamp's feature set?
Yes
Did OpsRamp live up to sales and marketing promises?
Yes
Did implementation of OpsRamp go as expected?
Yes
Would you buy OpsRamp again?
Yes
Comments
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