Item: OneCause
Rating: 10
Author: Verified User

Overall Satisfaction with OneCause

Use Cases and Deployment Scope

We have used OneCause for a couple of our events, we love the Text to Donate feature. The online auction and ticketing software is very easy to use. We had our volunteers up and running in a matter of minutes after a quick training. The OneCause phone support is out of this world. I have had to call on several occasions to ask questions and every person has been very friendly and knowledgable. It is amazing to speak directly to someone who can quickly address an issue you are having. Our paid night of event support knew that we had a major storm rolling just as our golf carts were rolling out to their first holes which then thru our entire outdoor event off. She quickly took over on the backside sending emails/texts that we were starting late due to the weather, while I helped the team of volunteers move everything we had just gotten set up outside and moved it inside. It could have been a disaster, but she knew I was busy tackling other issues so she went into our event to help. It was great to not have to worry about everything.

Pros and Cons

Pros

Support Staff
Ease of Set-Up/Creation
App for self check in
Reports - I almost think there are too many!

Cons

An Event Delete Option - We created an event that we didn't have and I can't seem to remove it
Ability to upload more photos verus saving them to a google drive and using the link
Can't think of anything right now, but I am sure there are a couple of other things on my wish list

Return on Investment

When we started with a simple Text to Donate campaign we saw huge number of new donors. Now we put our Text to Donate on almost all our collateral
The Live Auction Section is great. For 2 events now we have had to on the spot duplicate a Live Auction Item and it was smooth as butter.

Usability

I honestly think it is very user-friendly, but would love the ability to post more photos directly versus link. I think if they could add that feature, it would be top-notch. The team at One-Cause is amazing and always ready to help answer any questions that might arise, I did notice that they are now not using google drive and that is a little more cumbersome too for image uploads.

Support Rating

The support is unprecedented. I have never seen such knowledgeable support staff, no matter what question I asked, they knew the answer. The one time they didn't they reached out to other support staff and called me back about 15 minutes later with the solution. I am not the most tech-savvy of the bunch, so I have used them frequently more out of fear I might break the system, but rest assured, I haven't and you will not either.

Alternatives Considered

Classy, Givebutter, GiveSmart and Zeffy

We had used GiveSmart in the past and had issues with connectivity during our event, when our contract was up we decided to investigate other platforms, we looked at more than just those 3, but can't recall the others. Givebutter - I absolutely LOVE Givebutter, so simple to use, but it does not offer an auction component and we didn't want to have 2 different systems to use. Classy - this platform seemed nice but extremely pricy and we still had to do "add-ons". We could not afford it. We went with OneCause in the end because of the simplicity, and training provided and wanted to give the product a try over sticking with GiveSmart. We are so happy to have made the switch.

Key Insights

Do you think OneCause delivers good value for the price?

Yes

Are you happy with OneCause's feature set?

Yes

Did OneCause live up to sales and marketing promises?

Yes

Did implementation of OneCause go as expected?

Yes

Would you buy OneCause again?

Yes

Other Software Used

Little Green Light, Mailchimp, Buffer

Likelihood to Recommend

I really have nothing bad to say about OneCause they have been great to work with for the past 2 years, obviously being a non-profit, we always think everything costs too much, so many if it was less expensive, but the support staff is worth every penny. Keep up the amazing work and wonderful platform.

Using OneCause

Users and Roles

2 - Marketing and our founder are the only 2 with access to the system, our ED is not usually involved in the events at the same level as the founder and I.

Support Headcount Required

I am the only one that supports OneCause, I create the event and build the sites. I would say with the help of the OneCause support team we have been successful in producing great campaigns. Thank you to the Team for your continuous help!

Business Processes Supported

Text to donate
event ticketing
event auction
event platform

Innovative Uses

Used it for an out door market versus our website so people could pay on their phones easier.

Future Planned Uses

I really don't know at this time

Likelihood to Renew

We are a very small non-profit and are actually looking to use another service just to cut costs, but we may not stay with them and will coming running back to OneCause if we can't make the other option work! The ONLY reason to move would be to reduce the over-head cost of the platform.

Evaluating OneCause and Competitors

Products Replaced

Yes - We had used GiveSmart in the past and honestly after reviewing different platforms when our contract was up, we liked what OneCause had to offer and their support team seemed unparalleled. We are happy we made the switch. I didn't know much about GiveSmart and didn't help build out the site was kinda just like here it is. Nothing against GiveSmart it was on my end. I think helping build from the ground up makes us happier with OneCause.

Key Differentiators

Ease of Use

The set-up of the event/ticketing/auction was so SIMPLE.

Evaluation Lessons Learned

I think the only thing I would do differently is actually build out a mini test site, look at all the reports and think what did I actually need. Some of what OneCause offered in reporting was way more info than we needed, but it actually was sometime hard to find a report that fit my needs. I would like if you could actually build a report that contained what you wanted.

OneCause Implementation

Implementation Rating

We implemented it so many years ago I don't recall any issues.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Issues

I don't feel like we had issues, we are a small team of 3

OneCause Support

OneCause Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

We had premium support for our first major event using OneCause since it was our first time using the platform and I was so thankful we did. We were hosting a 2 part event - 1st a golf event followed by a party. There were 2 different tickets because you didn't have to golf to go to the party. Just as our golfers were heading out it started to storm, our after party was outdoors. We had to rush and move everything that was set up and ready for the afterparty. Our premium support took over as we were all hands on deck. She started texting out about the delay and then moved the time line to accommodate. My MacBook was used for the slide show and then I was not able to log our live auction winners and she handled it all. It was well worth it.

Bug Resolution

Exceptional Examples of OneCause Support

Well, I think if you look at my answer to the previous question about premium support you will see my answer to this one too! But here it is again.

We were hosting a 2 part event - 1st a golf event followed by a party. There were 2 different tickets because you didn't have to golf to go to the party. Just as our golfers were heading out it started to storm, our after-party was outdoors. We had to rush and move everything that was set up and ready for the after party. Our premium support took over as we were all hands on deck. She started texting out about the delay and then moved the timeline to accommodate. My MacBook was used for the slide show and then I was not able to log our live auction winners and she handled it all. It was well worth it.

Using OneCause

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

Ticket set-up
auction set-up
donation set-up

Difficult Tasks

adding additional pictures
finding the correct report to pull

Mobile Interface Availability and Impressions

Yes - We found the mobile was much easier to work with the night of the event than the web version. The ability to log it onto anyone's phone to help was a huge timesaver and didn't have to worry about creating multiple user accounts. The volunteers found it super simple as well. Definately download the mobile app

Comments

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Maggie Cavanaugh
(Vendor Representative) commented 2 years ago
Thank you so much for providing us with this considerate feedback. We are glad to hear how easy to use our software was for your organization and volunteers. Grateful to get to partner with your organization.