OKTA - Single Sign On Made Easy.
Updated April 17, 2025

OKTA - Single Sign On Made Easy.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Okta

We use OKTA as our IDP. It hosts the majority of our applications from a Single-Sign-on point of view. In addition, we use their device trust fast pass feature, which allows us to lock down our sensitive apps so that they are only available from devices authorized and provided by our organization.

Pros

  • Single Sign On.
  • Application Provisioning.
  • Device Trust.

Cons

  • Support Services.
  • Troubleshooting
  • Logging
  • Cuts down on the amount of password reset requests we receive.
  • Helps lock down sensitive data to only known devices.
  • Quicker device deployment and provisioning of users and applications.
It allowed us to use their centralized dashboard to combine all of our apps into one place where our users can go to access them without having to remember all the different URLs, usernames, and passwords. In addition, it has cut down on our tickets for password resets. It also allowed us to integrated most of these apps into device trust for increased security.
We once had an issue with the old version of device trust, and level 1 support had a tough time solving the issue. They engaged the person who helped us set up device trust initially from OKTA and got him on a call with us to resolve the issue. This helped us turn off the old device trust and migrate to the latest version.
The availability certainly helps our employees, who can work anytime from anywhere. It also helps the IT team breathe easy, knowing they don't really ever need to worry about OKTA's availability to our end users. Considering it's our IDP and main access point for all applications, it helps us sleep easier at night.
We ended up going with OKTA has it had a wider breadth of services from a security perspective at the time so we felt like we were getting more bang for our buck. Not only were we able to take advatage of SSO for all of our apps but we were able to leverage the device trust feature on laptops and mobile phones to prevent unauthorized access to our apps from users personal computers.

Do you think Okta delivers good value for the price?

Yes

Are you happy with Okta's feature set?

Yes

Did Okta live up to sales and marketing promises?

Yes

Did implementation of Okta go as expected?

Yes

Would you buy Okta again?

Yes

OKTA does well with base functionality like Single Sign On and App assignment and provisioning. In addition, its device trust feature is a strong add-on as it's relatively easy to set up and gives good security around trusted workstations and mobile devices.

Okta Feature Ratings

Identity Management
6.6
ID-Management Access Control
6
ID Management Single-Sign On (SSO)
8
Multi-Factor Authentication
8
Password Management
5
Account Provisioning and De-provisioning
7
ID Management Workflow Automation
6
ID Risk Management
6

Using Okta

250 - We use OKTA across all business functions. From an IT perspective we use it mainly for Single Sign On with our SAAS application sets. In addition we use the device trust feature to secure out laptops and mobile devices. This allows us to make sure people are only accessing corporate applications from company issued devices.

Relationship with Okta

The Vendor for the most part was relatively easy to work with throughout the sales process. They did a good job of going through each available SKU and what the SKU entailed from a product standpoint. They were very responsive throughout the process as well to answer any questions we had related to product functionality or pricing.
The Vendor was pretty helpful post sale. We purchased some implementation services and the technician that was assigned to help us was pretty knowledgeable about the products. There were a few things that took some time to debug during the install but overall they helped us get everything resolved in a timely manner.
There were not alot of direct terms that we negotiated in this case. When we purchased OKTA it was near the end of the fiscal quarter and there were pricing incentives that were available until the end of the quarter that we were happy with and took advantage of. The only thing we negotiated was the removal of auto renew in the contract.
Overall I think the vendor was pretty transparent in their services and pricing options. I think just making sure from the customer perspective that your objectives and expectations are made clear then it will be a pretty smooth process with the vendor. The only issue we have had is our Account Rep has changed quite frequently which does cause a little confusion time to time.

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