Item: Nextiva
Rating: 9
Author: Dan Bolger

Overall Satisfaction with Nextiva Business Phone Service

Use Cases and Deployment Scope

We use Nextiva for our primary phone and have since 2009. I really enjoy the primary phone the features and have leveraged the international calling programs when I had teams in the UK and India. Often my teams are no in a position to use Zoom or Webex so the access provided by Nextiva's phone program is wonderful.

Pros and Cons

Pros

I enjoy the voicemail feature that will forward my messages to an email address
We use the feature that rings phones in multiple locations, they helps when you're on the road and don't want to miss a call.
Nextiva support is always available to me and resolves issues quickly

Cons

I'm on an older platform so the UI is not as feature-rich as the newer one.
With the older platform, the online technical support doesn't align. I would prefer to answer my own questions rather than calling the support line. Better online support would allow me to do this.
Occasionally my phone needs to be rebooted, I can never tell if this is Nextiva or my desktop VOIP phone. I would prefer a notification when this happens if it's related to Nextiva.
I cannot use the desktop application, it's not supported with the older platform I'm using.

Return on Investment

I've been on Nextiva for years. When I moved from Vonage I experienced both cost savings and improved performance.
Nextiva has consistently been a more financially attractive option than other services I've reviewed.
As companies move to systems like Teams, the quality of the calls drops precipitously, with Nextiva I don't have that issue.

Alternatives Considered

Vonage Business Communications and Verizon Connect

I tried both Vonage and Verizon and found Nextiva to be superior in both service delivered and support of the product. Vonage was a nightmare to get support from and Verizon kept raising the costs and then out of the blue cancelled the program.

Key Insights

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

Likelihood to Recommend

When C19 hit, we did start using web-conferencing more often, it would have been nice to integrate my Nextiva program with my web conferencing service. Not sure how that would work though ...

Nextiva Feature Ratings

Comments

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Nextiva, a great phone program for small business

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