Supervisor, Quality
May 15, 2015
Supervisor, Quality
![Anonymous | TrustRadius Reviewer](https://static.trustradius.com/r/d4528173fc41413f53148c502d0996e8d0e96107/images/no_photo.png)
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Mattersight Behavioral Analytics
In my new role, I am no longer directly involved with Mattersight Behavioral Analystics. While in my previous role in Learning & Development I traveled and taught BA. We trained employees to leverage in their interactions with customers. It was rolled out to certain employees across the company. It helps improve customer interactions.
Pros
- It worked for me! Applying the Model helps improve communiations, experiences, interactions.
Cons
- I honestly don't have anything that I would have changed.
- Improved customer interactions
- Improved interactions with peers
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