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Mattersight Behavioral Analytics (discontinued)

Mattersight Behavioral Analytics (discontinued)
Formerly Nexidia Analytics

Overview

What is Mattersight Behavioral Analytics (discontinued)?

Mattersight Behavioral Analytics, alternately known as Nexidia Analytics after Mattersight's acquisitions by NICE Systems, was a tool used to identity behavioral trends occurring in customer service, and help organizations to identify coaching opportunities. The product is no longer available for…

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Learn from top reviewers

Good Analytics Capabilities, Value for Money.

Rating: 8 out of 10
April 1, 2022
IncentivizedVetted ReviewVerified User
Nexidia has been used within our company for speech analytics. It also helped us to identify words and analyze audio patterns to detect emotions and stress in a caller's voice...
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Verified user
Professional
Mattersight Behavioral Analytics (discontinued)2 years of experience

Feel free to read!

Rating: 10 out of 10
February 25, 2022
IncentivizedVetted ReviewVerified User
It’s a very smooth process, I really enjoyed how easy and simple it is. It was difficult some days to transfer calls but besides that, it’s perfect for busy days.
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Verified user
Analyst
Mattersight Behavioral Analytics (discontinued)3 years of experience

A Fun, Easy to use and informative site for all!

Rating: 10 out of 10
May 26, 2016
IncentivizedVetted ReviewVerified User
The Mattersight Behavioral Analytics website is truly one of my favorite to use and teach. Currently it's used not only for showing the different styles of personalities we en...
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Gina Del Sordo
Professional - Customer Service
Operations Trainer
UnitedHealth Group
Mattersight Behavioral Analytics (discontinued)2 years of experience

Making a difference through BA

Rating: 9 out of 10
May 24, 2016
IncentivizedVetted ReviewVerified User
We use Mattersight Behavioral Analytics (BA) for our inbound and out bound customer service reps. Our QA department uses BA for conducting our QA audits daily; these audits ar...
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Brenda Kilgore
Supervisor - Quality Assurance
QA/Training Supervisor
TriWest Healthcare Alliance
Mattersight Behavioral Analytics (discontinued)5 years of experience

It’s waaaay better than DISC, it’s Mattersight's Behavioral Analytics!

Rating: 10 out of 10
May 18, 2016
IncentivizedVetted ReviewVerified User
We use Behavioral Analytics (BA) not only as a source to monitor calls our staff takes, but as a great customer service and coaching tool. We make sure our management staff un...
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Cassandra Fulcher
Analyst - Quality Assurance
Quality Assurance Analyst and Trainer
TriWest Healthcare Alliance
Mattersight Behavioral Analytics (discontinued)3 years of experience
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Pricing

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Mattersight Behavioral Analytics (discontinued)

Mattersight Behavioral Analytics (discontinued)

N/A
Unavailable

What is Mattersight Behavioral Analytics (discontinued)?

Mattersight Behavioral Analytics, alternately known as Nexidia Analytics after Mattersight's acquisitions by NICE Systems, was a tool used to identity behavioral trends occurring in customer service, and help organizations to identify coaching opportunities. The product is no longer available for…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Mattersight Behavioral Analytics (discontinued)?

Mattersight Behavioral Analytics, alternately known as Nexidia Analytics after Mattersight's acquisitions by NICE Systems, was a tool used to identity behavioral trends occurring in customer service, and help organizations to identify coaching opportunities. The product is no longer available for sale.

Mattersight Behavioral Analytics (discontinued) Features

  • Supported: Predictive NPS – Integrate your existing satisfaction survey with Mattersight's powerful behavioral algorithms to automatically predict NPS scores on every customer conversation
  • Supported: Predictive Metrics – When you combine your CRM or survey data with Mattersight Analytics, you can use call outcomes to make smarter business decisions
  • Supported: Alerts – Proactively identify and report on key events
  • Supported: API Platform – Access thousands of data elements through Mattersight’s open API platform
  • Supported: Automatic Call Categorization – Automatically categorize 100% of calls against enterprise and organic libraries to reduce the need for agents to select a call reason in agent desktop applications
  • Supported: Trending Topics – Synthesize your unstructured conversation data into customer sentiments, and tie insights to your CRM data to improve business outcomes

Mattersight Behavioral Analytics (discontinued) Integrations

Mattersight Behavioral Analytics (discontinued) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States
Supported LanguagesEnglish

Mattersight Behavioral Analytics (discontinued) Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)0%
Enterprises (more than 500 employees)100%
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Comparisons

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Reviews From Top Reviewers

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Companies can't remove reviews or game the system. Here's why
(1-5 of 26)

Feel free to read!

Rating: 10 out of 10
Incentivized
February 25, 2022
Verified User
Analyst in Customer Service
Insurance Company, 501-1000 employees
Vetted Review
Verified User
Mattersight Behavioral Analytics (discontinued)
3 years of experience
Alternatives Considered
NICE Nexidia Analytics allows you to work hard and it also helps you to study. I really want to choose NICE Nexidia Analytics for all my options. I have recommended it to my colleagues as well. It’s good to expand my knowledge and if any of the businesses are needed I do recommend NICE Nexidia Analytics.

It’s waaaay better than DISC, it’s Mattersight's Behavioral Analytics!

Rating: 10 out of 10
Incentivized
May 18, 2016
CF
Cassandra Fulcher
Quality Assurance Analyst and Trainer
TriWest Healthcare Alliance (Consumer Services, 1001-5000 employees)
Vetted Review
Verified User
Mattersight Behavioral Analytics (discontinued)
3 years of experience
View profile
Alternatives Considered
  • DISC
DISC was more of just breaking people into categories. BA goes beyond that and gives you more insight and brings a little humor with it. I taught DISC for 5 years and never seen a class retain the information as much as I have seen them retain the information from BA.

Outstanding Customer Service Through Behavioral Analytics

Rating: 10 out of 10
Incentivized
May 17, 2016
JJ
John Jeneress Cariño
Communications Trainer
UnitedHealth Group (Outsourcing/Offshoring, 10,001+ employees)
Vetted Review
Verified User
Mattersight Behavioral Analytics (discontinued)
1 year of experience
View profile
Alternatives Considered
Behavioral Analytics is an excellent tool and a huge help to the business. The Behavioral Model is very practical and useful at all times. It helps with building better relationships not just with employees-to-customers, but also employees-to-co-employees and leaders/managers-to-employees' professional relationship. It may be an additional expense to the organization but I would say it is all worth it.
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