Item: Accruent Lucernex
Rating: 1
Author: Verified User

Overall Satisfaction with Lucernex Lease Administration & Accounting, an Accruent company

Use Cases and Deployment Scope

We in Real Estate use Lucernex to house all our data and also link to Accounts Payable to pay the rent. It helps us automate the rent roll process.

Pros and Cons

Pros

It has the capacity to store a lot of data
It's easy to log into
There is very little downtime

Cons

The structure of the software as a whole is very rigid and changes/improvements are hard to come by
Search functionality is inexplicably terrible in terms of quickly narrowing results
The reporting system is unintuitive and cumbersome
The user interface is difficult to change
Getting support can be extremely slow, even when we've expressed that a matter is of high priority

Return on Investment

Lucernex does not do anything that affects our business objectives any more than other standard software of its kind.

I was not around when the program was selected, but I know at the time that we selected Lucernex mainly because it was the only cloud-based software we knew about at the time and that was a requirement that our IT notified us of late in our search.

Likelihood to Recommend

From what I've been told this is a more appropriate program for retail companies. It's less appropriate when you want the program to be tailored to your specific needs.

Comments

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Julie Dower
(Vendor Representative) commented 6 years ago
Thank you for your candid feedback about the Lucernex product. We are definitely interested in understanding more about the issues you are facing. By now you should have received a detailed remediation plan from your Customer Success Manager for how we are looking to improve your company’s experience including working with our Professional Services team. As this product is used by more than 180 customers across the globe, we know there are instances where customers need assistance or training when it comes to the user interface. We also received feedback from customers at our Insights User Conference about how we can work to improve the reporting, making it less cumbersome and more intuitive. That feedback went right to our Product Team and is being triaged. While we continue to work through the remediation plan with you, please do not hesitate to reach out to me directly with any additional feedback or subsequent questions at jdower@accruent.com.

Not for everyone

Modules Used