LogMeIn to the RESCUE!
December 07, 2021
LogMeIn to the RESCUE!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Rescue
We use LogMeIn Rescue as an alternative set of remote support tools to support out customer base along with another 3rd party RMM product. LogMeIn Rescue gives us the ability to log onto customers machines in a few simple clicks at a reasonable price. The application contains a large selection of tools for every situation.
Pros
- Large variety of tools within the software for every situation.
- Easy to use software and control panel.
- Branding is customisable.
- Very reliable.
- Works really well with User Account Control comparing to some other products.
Cons
- No monthly licensing model. You commit to a 15 month contract for a single license.
- Support response times can be quite long.
- Quite expensive comparing to some other products on the market.
- Saves engineering and travel time as majority of issues are resolved remotely.
- LogMeIn is used across the whole organisation and became a standard when remoting onto customer machines.
- Speed and easy of use makes the end customers happy.
LogMeIn Rescue stands victorious when it comes to remote support of customers across the world comparing to some other products because of how well it work across multiple platforms, providing a vast of different support tools, ease of use and availability. LogMeIn Rescue works really well with User Account Control, allowing you to log onto the machines with administrator rights even if the end-user isn't an administrator by simply entering the administrator credentials during session start.
Do you think LogMeIn Rescue delivers good value for the price?
Yes
Are you happy with LogMeIn Rescue's feature set?
Yes
Did LogMeIn Rescue live up to sales and marketing promises?
Yes
Did implementation of LogMeIn Rescue go as expected?
Yes
Would you buy LogMeIn Rescue again?
Yes
Comments
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