LogMeIn Rescue My Users
November 24, 2020

LogMeIn Rescue My Users

Diane Gannon | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

Air Vent, Inc is a Gibraltar Industries corporation which we use LogMeIn Rescue for our IT department to assist our users Nationwide. It is an easy tool to navigate and assist anywhere we are located. It is a very useful tool. I enjoy working with it. We use it for all computer issues we have with our users.

Pros

  • Remote installs of software on user's computers
  • Fixes issues users are having on their computers
  • shows me exactly what the user is having difficulties with within the program for me to assist them.

Cons

  • Administration mode, sometimes screens are hidden to continue with install/repair/uninstall programs.
LogMeIn works better than Teams I think it works the same as GoTo Meeting and TeamViewer. Connectwise and Dameware works the best for me even over LogMeIn Rescue but this company doesn't use these products. I still believe LogMeIn is a good product and tool to have to help others with their computer issues.
Because LogMeIn is a great and reliable product/tool to use for our everyday business in assisting our users, I gave this rating.
I am glad to use this product and tool and it is very user friendly for the users on the other side. I get positive feedback from the users I work with.

Do you think LogMeIn Rescue delivers good value for the price?

Not sure

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Rescue go as expected?

I wasn't involved with the implementation phase

Would you buy LogMeIn Rescue again?

Yes

LogMeIn is well suited for assisting users remoting and to see what the user is doing to cause/assist the issue. I have control of the computer device to assist user with their issues. They have the shortcut on their desktops to get assistance from us. I have no scenario where it is less appropriate.

LogMeIn Rescue Feature Ratings

Remote Administration
9.6
Screen sharing
10
Instant message
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
8

Comments

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Overall a decent program. Some things to be worked out.
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