On the fly repair ability
January 28, 2021
On the fly repair ability
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Rescue
We use [LogMeIn Rescue] in our Service Desk to connect to any one of our pc's in the field and local, to view and fix issues on our users pc's on the fly without having to travel to the pc or having the user bring the device in to our office.
Pros
- I like how the software allows me to restart the pc and maintain access of the device.
- I like the ability to copy files to the device I am connected to without trouble.
- I like the ability to connect and see the issue first hand that hte customer is seeing.
Cons
- I would like the ability to see the customer feed back on my sessions on the fly.
- I am ok with it being anon (not see the users name etc.) It could be a good measurement tool for self growth.
- It allows each tech to handle more issues with less time spent on travel.
- It allows each customer to have immediate assistance to take care of the issue without having to pick up and bring the laptop in to the support center.
- The cost savings of travel time alone adds up very quickly.
[LogMeIn] out performs the others in many ways, It is user friendly on both customers and tech sides and provides the solution you need.
Do you think LogMeIn Rescue delivers good value for the price?
Yes
Are you happy with LogMeIn Rescue's feature set?
Yes
Did LogMeIn Rescue live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of LogMeIn Rescue go as expected?
Yes
Would you buy LogMeIn Rescue again?
Yes
Comments
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