Khoros For Community
September 11, 2019

Khoros For Community

Sean Clanton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Social Marketing
  • Intelligence

Overall Satisfaction with Khoros Marketing (Formerly Spredfast + Lithium)

Khoros is used by the AMD Social Team for daily content management and posting, community management, and marketing analytics. It's is our primary tool for pulling social metrics for corporate reports.

Pros

  • Content posting and scheduling are vital to our team's daily operations.
  • Intelligence and Analytics are deep and easy to understand which is incredibly helpful when presenting reports to executives that might not be as social knowledgable.
  • Being able to flag comments and replies to your community managers helps reduce missed opportunities for both engagement and customer support.

Cons

  • Setting up labels and tags can be a bit confusing.
  • More in-depth tutorials for setting up personal dashboards for metrics would be useful, as finding the exact metric you need can be time-consuming.
  • It has allowed us to increase our level of daily engagement with our community across multiple social channels.
  • It provides a great solution for regular reporting to stakeholders.
It is definitely more robust in features offered, especially for analytics and reporting. It provides a better solution for companies with larger teams that need to manage content and communities across multiple products and communities.

Do you think Khoros Social Media Management delivers good value for the price?

Yes

Are you happy with Khoros Social Media Management's feature set?

Yes

Did Khoros Social Media Management live up to sales and marketing promises?

Yes

Did implementation of Khoros Social Media Management go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Social Media Management again?

Yes

Khoros is great for teams that are wanting to manage social content and engagement. It provides a simple yet in-depth solution to manage and engage with followers, as well as share and moderate content. It is definitely better suited to larger organizations with budgets and teams.

Khoros Social Media Management Feature Ratings

7.3
Boolean keyword searches
9
Filtering out noise/spam
8
Sentiment analysis
5
Broad channel coverage
7
7.7
Content planning and scheduling
9
Audience targeting
7
Workflow management
7
6.7
Automated routing and prioritization
7
Customer interaction histories
6
Bulk actions
7
7.3
Lead generation
7
Content marketing
8
Campaigns and promotions
7
8.2
Twitter
10
Facebook
10
LinkedIn
8
Google+
Not Rated
Instagram
8
Pinterest
Not Rated
YouTube
5
8.3
Campaign success analytics
9
Real-time tracking
9
Competitor analysis
7
7.5
Role-based user permissions & privileges
8
Mobile access
7

Comments

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