Item: GoTo Connect
Rating: 10
Author: Cathy Macchietto

Overall Satisfaction with GoToConnect (formerly Jive)

Use Cases and Deployment Scope

We use GoToConnect Hosted VoIP as our phone communication provider and internet fax provider for the entire office. It simplifies the faxing process, as faxes received come straight into our e-mails. The GoToConnect app on our mobile phones for when we are out of the office is great - no more forwarding calls. Calls come straight to my cell phone - which also has an added bonus where I can turn that feature off, but still receive the notifications of the calls on my cell. I love it!

Pros and Cons

Pros

Voicemails are sent to our e-mails, phones and cell phones. We will be notified via the app on our cell phones if we are not in the office and can retrieve them from wherever we are!
Pricing. Love it. Very streamlined and straight forward.
Customer service is great. They keep a ticket open until we say to close it.
Onboarding was so easy with GoToConnect. Their person logged right into my computer screen and we both were involved. I got to see how it is done (which by the way, is super cool). Everything was done in one simple session. Yes, it took over an hour, but it was done in one.

Cons

Faxing. Currently faxing can only come into one e-mail address. To work around that issue, we created a new e-mail just for the incoming GoToConnect faxes, and then that e-mail was set to forward to all e-mail addresses in the office.

Return on Investment

It's had a positive impact as the functionality of GoToConnect over our previous VoIP system provider is much better. This means less time on the phone with tech support trying to figure out what is wrong, which in turn means I can actually now be doing work that I am supposed to be doing!
The costs are lower than my previous, non functioning VoIP provider's fees.

Usability

We have had no issues since set up with GoToConnect. It's easy to use.

Alternatives Considered

Vonage Business Cloud

Vonage was horrible. When we started on VoIP, we were with Vocalocity. Vocalocity was great, but Vonage bought them out and one by one the features we had no longer worked. Voicemails no longer came into e-mails. Outgoing faxes never were sent and we didn't know - FOR MONTHS! Incoming faxes stopped coming to my e-mail. All e-mail notifications ceased to exist for me. Tech support blamed my hosting company. Hours and hours were spent on the phone and we never got it to work, event through multiple phone calls over a 1.5 year period. We finally said GOODBYE! Now that I found GoToConnect Hosted VoIP, I wish I had said goodbye much sooner! Life is so much less stressful when you are operating a business and the phones and faxing work the way you want them to. Thank you GoToConnect!

Support Rating

I have called a couple of times with questions and GoToConnect support was very helpful both times. And there were not long wait times.

Other Software Used

Microsoft Office 2016, QuickBooks Online, QuickBooks Desktop Premier

Likelihood to Recommend

GoToConnect Hosted VoIP is perfect for my office. We love it. I have been on VoIP for over 8 years now and had some bad experiences with our previous VoIP providers promising things they could not deliver on. With GoToConnect, we are able to have a live person answer our phones versus an auto attendant. Since we were already on VoIP previously, GoToConnect was able to work with us to allow us to use our existing phones and phone hardware, thereby saving us money on the conversion. We were concerned we would have to buy all new hardware. In the end, conversion costs came out to $0. They even gave us the first 2 months of service free! GoToConnect has delivered on everything it has promised. Thank you GoToConnect!

GoTo Connect Feature Ratings

Comments

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We Love GoToConnect!