Tool Review
Overall Satisfaction with Intercom
We use it integrated with our Slack as a way to automate services to internal users in access interactions, resets and unlocking in a way that facilitates service and process automation. Intercom works as a facilitator in this process so that best practices can be made better use of security.
Pros
- Integration
- User Experience
- Reports
Cons
- ITSM Items
- Approval Workflow Configuration
- SLA Count
- Evolution in request controls.
It integrates well with communication tools, making it easier to serve end users. it integrates well with Slack.
Do you think Intercom delivers good value for the price?
Not sure
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Intercom go as expected?
I wasn't involved with the implementation phase
Would you buy Intercom again?
Yes
Comments
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