Item: InsideSales Playbooks
Rating: 7
Author: Kalli Huston

Use Cases and Deployment Scope

[It's being used] across our sales organization. We use it as a power dialer, for emails, and to help build cadence to set the appointment. Often we can forget the next step or follow ups and this prompts us so we can hopefully get the appointment.

Pros and Cons

Cadence - to set the appointment
Oorganization- track accounts that you haven't touched
Prompts- sometimes it is easy to forget a step and this prompts us

Speed could be a bit faster.
The inside sales popup could be smaller. It takes up a good portion of screen.

Return on Investment

Productivity- forcing dials and follow-up emails
Efficient- touching my accounts

Usability

it is user friendly and does help with cadence butnot a 10 because it is kind of chunky and slower than the regular dialer

Alternatives Considered

InsideSales.com Predictive PowerDialer

I like PowerDialer for speed. It was less bulky and didn't take up my screen, but Playbooks is better for cadence and setting appointments.

Likelihood to Recommend

It is well suited in setting appointments; it is less suited on an account you really don't want to work or that you have been in contact with.

user friendly excellent for cadence

Overall Satisfaction with InsideSales.com Predictive Playbooks