Great tool to track platform usage.
June 25, 2024

Great tool to track platform usage.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Hotjar

We used Hotjar to track the number of users logging into our platform and how they used it. It was beneficial to see how they were using the platform so that we could make changes to it, clarify things where needed, and improve the user experience.

Pros

  • Provides insights on platform usage.
  • Provides recordings of user sessions.

Cons

  • I felt like the features in the highest-paid tier were not super useful (It might've just been our use case, though).
  • We helped show users how to use our tool so that we could find strategies to increase usage as needed.
  • Helped improve our platform by finding bugs/other changes needed.
Hotjar is the only tool like this that I've used. It is easy to use and beneficial. I would recommend it to anyone looking for this kind of tool.

Do you think Hotjar delivers good value for the price?

Yes

Are you happy with Hotjar's feature set?

Yes

Did Hotjar live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Hotjar go as expected?

Yes

Would you buy Hotjar again?

Yes

We started using Hotjar when our platform first went live. It was beneficial to track company adoption so that we could inform their leaders on how frequently their team was logging in. It was also super helpful to watch the recordings of how users used the platform to identify bugs or other changes that needed to be made.

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