Hipchat - pleasantly surprised by the quality of this app.
Updated July 13, 2016

Hipchat - pleasantly surprised by the quality of this app.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HipChat

Hipchat is being used within one of our departments (that I know of). We use JIRA to manage the details of our agile process, and as a corporation we use Microsoft Lync for instant messaging. Our IM client is horrible to use and many don't really use it. A group chat in the IM client only lasts for that session, so context of a discussion would get lost as other members are brought in. The client isn't available on mobile devices. That's where hipchat fills in the gaps...the integration with JIRA just enhances the experience adding more context to the topic being discussed.

Pros

  • Provide context through JIRA integration to a topic/discussion
  • Stay in sync on any device

Cons

  • It's not clear what would happen if I dismissed a room by clicking the little "x" next to the room name - will I be able to find the room again?
Slack is more fun to use, however, each channel you open doesn't feel like something you want to close, so they stack up quickly. Hipchat feels much more focused.
Well suited for collaboration and keeping a discussion on-topic.

HipChat (discontinued) Feature Ratings

Mobile Access
Not Rated
Search
Not Rated
Chat
8
Notifications
3
Discussions
Not Rated
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Video files
Not Rated
Audio files
Not Rated
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated

Using HipChat

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