A great up and coming payroll provider with dinner banking issues to fix
June 28, 2024

A great up and coming payroll provider with dinner banking issues to fix

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gusto

Gusto was the payroll provider and timesheet keeper for my previous job. They also offer a "wallet" which is basically online banking through NKBC bank with a debit card. It was nice and easy having the wallet and payroll linked together. I used Gusto to track hours, get paystubs,log sick time etc...

Pros

  • Timesheetsv were super easy to access and user friendly. You always know how many hours you worked and good reminders as well if you forget to clock in or out.
  • I liked how the app always had a countdown to payday. In my own weird way it was a good way to keep on top of my expenses
  • Expense breakdown in Gusto wallet. It is quite helpful.
  • The fact that you could print employee verification letters is a really good feature.

Cons

  • There is no way to link the bank to a third party app. So, while you can print a verification letter, there is no way to link Gusto wallet to plaid is any other verification site. Any chance of using gudti for a loan or financing a car is impossible. Most lenders will not accept Gusto e VC rn if that's where all your paychecks come through.
  • The customer service. It's really hard to get a hold of anyone, and they are not very friendly. In fact they are downright rude and accusatory from my experience. They seem to not want to have anything to do with the customers. It takes them forever and a day to respond to any email, and when they do they are dismissive. A very unfriendly bunch and they give off the exclusive in group clique vibe in my opinion. It's not easy to figure out who to talk to for certain issues.
Payroll aspect was good. Wallet was not.
Gusto is young. They are nowhere close to the level of paychex or ADP, But as a payroll provider in time they can get there.

Do you think Gusto delivers good value for the price?

Not sure

Are you happy with Gusto's feature set?

No

Did Gusto live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gusto go as expected?

I wasn't involved with the implementation phase

Would you buy Gusto again?

No

Gusto is actually really really good as just a payroll provider. There were never any problems with timekeeping or checks or reporting... The app is very user friendly and designed very well. It's the Gusto wallet aspect that needs work. In hindsight I would not have used the wallet and coinciding debit card for banking. Just too many issues.

Gusto Feature Ratings

Payroll Management
7.3
Pay calculation
10
Benefit plan administration
1
Direct deposit files
8
Salary revision and increment management
10

Comments

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