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Commodity Hosting - Above Average Support - In My Experience, Unethical Sales / Billing Practices
December 09, 2022

Commodity Hosting - Above Average Support - In My Experience, Unethical Sales / Billing Practices

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with GreenGeeks

I used Green Geeks to manage 3 websites.
  • T1 support generally responds w/i 15-30 minutes
  • In my personal experience, the billing department uses unethical practices when customers cancel subs.
  • This is a standard shared server offering - commodity features.
  • Throttling servers impacted website availability.
From a technical perspective, all shared server vendors are comparable.

Bluehost has terrible customer support.

A2 is more expensive, but has more personalized support.

Do you think GreenGeeks delivers good value for the price?

No

Are you happy with GreenGeeks's feature set?

No

Did GreenGeeks live up to sales and marketing promises?

No

Did implementation of GreenGeeks go as expected?

Yes

Would you buy GreenGeeks again?

No

If you are looking for a shared hosting service, Green Geeks pricing is comparable to most vendors. T2 tech support is generally knowledgeable, T1 is responsive via chat, but often is not able to resolve issues (other than KB questions). Load balancing on a shared server is difficult for all vendors, since individual website usage is hard to predict. Vendors have different ways of dealing with this - some simply do not guarantee resource limits (e.g. available memory, PHP threads, etc). Green Geeks does provide resource limits as part of their contracts, but they frequently downgrade those limits, presumably to address overloaded servers. BUT BE AWARE - I believe GreenGeeks uses unethical practices when a customer wants to cancel. It is my personal experience that they make it extremely difficult / impossible to cancel a contract. I feel the process is not transparent and they will ignore emails directing them to cancel. In my experience, they will then proceed to charge customers for a renewed contract. I believe multiple customers have reported this problem.