GoTo Connect (formerly Jive) is a great option in a remote world

As a cloud-based system, the implementation of GoTo Connect (formerly Jive) was not very difficult. The provisioning of users was very seamless and easy to add accounts as we filled more seats within the company. Support is good from a human-to-human standpoint, but the actual mobile support technologically leaves some things to be desired.

The overall call quality on a desktop or laptop while on a strong wifi [connection] is an absolute 10 out of 10. However, when a user switches over to a mobile device, especially one that is using a cellular connection rather than a wifi system, the quality takes a large dip in performance.

I would recommend GoTo Connect (formerly Jive) to any business with a need for virtual meeting capabilities. It is an excellent solution for video calls and screen-sharing during sales pitches, solutions consultations, account reviews, etc. However, I would only recommend it for companies with a large inside sales force, as the mobile application is not as friendly and seems to have a lot of bugs which would be a hindrance to traveling sales reps.

[...] The overall usability is different depending on the medium in which the user is utilizing for the call. On a stable connection in front of a laptop or desktop, it is a top-notch system. When the user tries to go mobile, he or she can really start to experience defects in the usability and overall experience.