Item: GoTo Connect
Rating: 10
Author: Doug Marchand

Overall Satisfaction with GoTo Connect

Use Cases and Deployment Scope

Previously, I had an aging Cisco SIP solution. There were times when I had hardware failures. My users were without service until the repair part(s) arrived the next day. With GoTo Connect, I have zero issues with hardware. The GoTo Connect team takes care of hard repairs and upgrades and I enjoy a solid cloud-based phone system. When I have users traveling, the mobile app allows the remote users to make and receive calls just like they were in the office. Meetings are a breeze as well. I have dedicated numbers for conference calling.

Pros and Cons

Pros

Up time
Feature rich like my old phone system
Highly portable for on the go users
Responsive customer service to help with any issues

Cons

I am not as impressed with Dial Plan GUI
Accounting has to wait a few days for the billing PDF to be ready
Moves-Adds-Changes could be more intuitive

Return on Investment

Fast setup, avoiding lengthy downtime when previous system failed
Features were similar to previous system so training was minimal
Blocking of outgoing toll numbers was a bonus

Implementation Rating

Once my account was setup, I was able to send a list of current users. The GoTo Connect team entered that information and assigned the telephone set per user. On my end, I only needed to plug the user's phone in and the unit provisioned itself. This made the project super fast. My only other step was to create a Dial Plan.

All in One Platform

My administrative experience has been extremely positive. I am able to add custom music-on-hold, set business hours, and enter organizational holidays. The cloud based phone system does the rest. Even when a natural disaster knocked out power for several days, my users were able to function with their mobile phone apps.

Alternatives Considered

Cisco Webex Room Phone

Cisco has long been a leader in most aspects of networking. IP based phones are no exception. With many Cisco products, there is a higher level of training needed. In addition to the training, there is normally an enterprise price tag associated with Cisco's robust product lines. In my case, my small organization did not have the budget for their solution.

Key Insights

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

Other Software Used

Adobe Acrobat, Microsoft 365, Malwarebytes Endpoint Protection

Likelihood to Recommend

Any organization that has multiple users could benefit from GoTo Connect. Subscription pricing is straight forward and budget friendly. Small organization that normally rely on mobile phones probably would be better off avoiding GoTo Connect. Organizations with large numbers of employees might find a solution that is more budget friendly.

GoTo Connect Feature Ratings

Comments

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Great Cloud-Based Phone Solution