GoTo Connect
May 01, 2023
GoTo Connect
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Connect
Soft Phone. We were able to move our operations remotely due to the softphone capabilities and ability to do warm transfers. We are also able to use GoTo Meeting for meetings. However, the only downside to the meeting is that participant has to download the app on their side to use it. It should give an online option so participant should not have to download anything.
Pros
- Warm Transfer
- Checking Messages
- Managing phones
- GoTo Meetings
Cons
- Admin should be able to check messages for any phone without knowing password
- Able to monitor and pull reports easily
- We saved $100 per month
We are slowly trying to use all tools. The meetings tool is not very helpful when participants must download something on their side prior to using it.
- Comcast Business VOIP (VoiceEdge) and Zoom
It is similar. If GoTo Connect can give admin access to check phone messages of employees out of the office without needing a password it would make it much better. Also, if meetings can be accessed by the participant without downloading anything it would surpass zoom usage.
Do you think GoTo Connect delivers good value for the price?
Yes
Are you happy with GoTo Connect's feature set?
Yes
Did GoTo Connect live up to sales and marketing promises?
No
Did implementation of GoTo Connect go as expected?
No
Would you buy GoTo Connect again?
Yes
GoTo Connect Feature Ratings
Using GoTo Connect
10 - Sales and member support
1 - Sometimes you need to have more technical skills unless you get a good support person to walk you thru the process.
- Cloud Solutions
- Scalability
We needed to use system remotely.
- Soft phones using from anywhere in US
- Giving access to soft phones
- Using training modes to train
We were able to move our operation remote.
Evaluating GoTo Connect and Competitors
We chose GoTo Connect because the soft phone system is very easy to use.
Comments
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