Fast, easy and powerful
November 29, 2022

Fast, easy and powerful

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Connect

We have started to use GoTo Connect in the early days of the Covid quarantine for internal and external communication.

Pros

  • screen sharing
  • video and audio quality
  • user experience

Cons

  • not well known
  • heavy in terms of cpu resourcers
  • external phone call
  • time saving
  • flexibility
  • easy to use
I can say that the brand image is good; the feeling is that the ui is well adapted to the device used. Not perfect the actual functionalities when different type of devices are used (ex_pc, mobile and phone)
Very easily: it was the first we have tested. First days of Covid there was a lot of caos and we have not time for an market investigation

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

Go to Connect is quite perfect when you have to set up a medium big meeting with several connections where each participant should share his screen. it's very easy to pass the admin role.
Some problems when not all connections come from pc and it is used the mobile app or the phone option.

GoTo Connect Feature Ratings

6.7
Hosted PBX
6
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
8
Directory of employee names
6
8.0
Answering rules
Not Rated
Call recording
9
Call park
7
Call screening
Not Rated
Message alerts
Not Rated
9.8
Video conferencing
10
Audio conferencing
9
Video screen sharing
10
Instant messaging
10
7.0
Mobile app for iOS
Not Rated
Mobile app for Android
7

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