Item: GoTo Connect
Rating: 10
Author: Verified User

Overall Satisfaction with GoTo Connect

Use Cases and Deployment Scope

We have a few remote workers that work on different days that answer phone calls for our office, and the phone mapping, as well as scheduling options, make it so easy to set things up and forget about it! We also had an easy time setting up a phone tree that helped direct callers to the correct person for their specific needs within our office.

Pros and Cons

Pros

Phone Trees
Call Mapping
Scheduled Hours
Assigning Users
Assigning Phone Extensions
Transferring Phone Numbers
Speech to Text Voicemails via Email
Call Recording

Cons

Site user interface can be buggy sometimes
Searching call records feels a little bulky

Return on Investment

We switched from a dental-specific phone company, and have noticed improved quality for a cheaper cost each month.

Implementation Rating

The implementation manager made getting things set up so easy and guided us through the whole process so we never got lost. We always had constant contact and availability made it so that we never had to try and call someone or wait on hold if we needed help with anything.

All in One Platform

We only need it for phones in our office but have found that even just that aspect of the service alone is well-done and handles all our specific needs when it comes to receiving, directing, and answering calls, or even transferring calls amongst employees.

Alternatives Considered

Weave

GoTo Connect links directly with our dental software, just like Weave did. The functionality of a phone system is much more intricate and robust, but still easier to use than Weave was. It alone doesn't have all the same functions, being that Weave was for dental practices, but we didn't need any of those specific functions anymore, so GoTo Connect handles what we did and still need even better. It just made sense to switch.

Key Insights

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

Other Software Used

Curve Hero, Gusto

Likelihood to Recommend

We have an employee that works remotely, as well as a call center that answers the phones for us on days when our remote employee isn't available. The system allows us to set a schedule and map the calls to the correct person, or location without having to worry about it every day.

GoTo Connect Feature Ratings

Using GoTo Connect

Users and Roles

4 - Connecting with patients for scheduling, confirming appointments, treatment planning, and answering patient questions, or at least directing them to the right person or provider that can help them answer.

Support Headcount Required

4 - GoTo Connect is very user friendly, even for new users. We have in-house phones, and one of our staff even uses their new web app to make phone calls and check voicemails from home. GoTo Connect is very plug and go in its ease for use.

Key Differentiators

Integration with Other Systems
Ease of Use

GoTo Connect integrates with our Practice Management Software, Curve Hero Dental, and sends the information of the caller directly to our software, which then relays to us on screen, in the system, who is calling (complete with a direct link to their chart) so that we can pull up their information even before we've answered the call!

Business Processes Supported

Integration
Ease of Use
Customizable phone tree

Likelihood to Renew

It's just too easy to use and train newer employees on to want to switch to anything else!

Comments

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GoTo Connections Really Makes it Easy to Stay Connected with our Patients!