Just Use Google Voice
July 20, 2021
Just Use Google Voice
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Google Voice
We use Google Voice to communicate with our clients, keeping both text messages and voice calls in one location. We can also easily pass a number to another agent if someone is out for consistent coverage of requests from our clients. It also easily links up with our CRM/ticketing system for tracking purposes.
- Well designed apps
- Good call quality
- Excellent price
- Interface changes often
- Some features (like voicemail transcript editing) missing in latest version
- UI has unused space on desktop
- Low costs compared to other VoIP
- No expensive on site equipment
- More responsiveness to customer requests
Google Voice is way easier to get going and use. It's cheaper, more robust, and doesn't have any issues with the app not ringing or not transferring calls correctly. Plus, a lot of our employees already have experience using Google Voice with their personal accounts and found the transition to using it at work quite seamless.
Do you think Google Voice delivers good value for the price?
Yes
Are you happy with Google Voice's feature set?
Yes
Did Google Voice live up to sales and marketing promises?
Yes
Did implementation of Google Voice go as expected?
Yes
Would you buy Google Voice again?
Yes