Not enterprise-ready and can't compete with Slack and Zoom
Overall Satisfaction with Google Hangouts
Used for 1-on-1 comms that are more personal than business. We previously used it for all business communication until Slack was introduced but now usage has fallen. It is still used because it is free but we know it will eventually be deprecated or charged for, and at that point we will retire it, as Slack is incredible.
Pros
- Gifs.
- One on one communication.
- Push notifications.
- Desktop UX.
- Mobile app reliability.
Cons
- Group communications.
- Integrations.
- History.
- Search.
- Neutral. It works but isn't really providing any ROI.
Hangouts is inferior to any enterprise product. Video is worse than Zoom. Chat worse than Slack. Calls worse than Grasshopper.
Do you think Google Hangouts (Classic) delivers good value for the price?
Not sure
Are you happy with Google Hangouts (Classic)'s feature set?
No
Did Google Hangouts (Classic) live up to sales and marketing promises?
Yes
Did implementation of Google Hangouts (Classic) go as expected?
Yes
Would you buy Google Hangouts (Classic) again?
No
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