Fuze - A Unified Communication Solution
August 14, 2020

Fuze - A Unified Communication Solution

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Voice
  • Video
  • Collaboration

Overall Satisfaction with Fuze

Fuze is used by 95% of the organization. We are currently implementing Fuze in our Nordics region to finalize our deployment to the entire organization. It address a number of problems:
  • Unifying Organization phone system
  • Personal Call History
  • Cost

Pros

  • Call Quality
  • Availability
  • Video Quality

Cons

  • Administration
Fuze a quality Cloud PBX and Collaboration Suite. It offers an all inclusive solution for small, medium, and enterprise businesses.
Working with the implementation team, all issues were addressed quickly and thoroughly.
Fuze is on par with its feature set of any cloud pbx provider I have seen.
For existing PBX administrators, Fuze offers a lot of functionality but also provides complex legacy routing.
For users new to phone administration, Fuze can you help you with the set up but be aware there will be a learning curve.

Fuze Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
8
User templates
7
Call reports
9
Directory of employee names
9
Answering rules
10
Call recording
10
Call park
10
Message alerts
8
Video conferencing
10
Audio conferencing
10
Mobile app for iOS
10
Mobile app for Android
Not Rated

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