ConnectWise Control works really well for us.
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
Pros
- Connects to remote unattended computers
- Allows sound and microphone to be mapped to the technician's computer
- Scales the screen well
Cons
- A little bit of a bandwidth hog
- More granularity in permissions for different users
- Some problems connecting if the network was down when computer restarts
- Saves a lot of time setting up sessions
- Intuitive so less training needed for new techs
- Ran into a bandwidth issue when working on a mobile hotspot
- Apple Remote Desktop and Microsoft Remote Desktop Connection Manager (RDCMan)
Do you think ScreenConnect delivers good value for the price?
Yes
Are you happy with ScreenConnect's feature set?
Yes
Did ScreenConnect live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ScreenConnect go as expected?
Yes
Would you buy ScreenConnect again?
Yes
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