Cisco Webex Teams is straight forward and easy to use!
Updated February 10, 2021

Cisco Webex Teams is straight forward and easy to use!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex (formerly Webex Teams)

I truly enjoy using Cisco Webex Teams, I find it very easy to use for chatting, group messaging and collaboration, as well as using it for video calls from my PC or video endpoint like a Webex board I have in my office. The mobile app is also useful to use on your mobile device. It is used for inter-office communication as well as communicating with people outside the organization. Creating meetings is easy and effective again with internal and external people. I do like how easy it is to share content live and send files. The whiteboard functions works extremely well and saves all of the information so it can be sent to someone if they miss a meeting. Webex Teams seems to always be adding new functionality. Recently they added a dictation software as well as voice control. I've found these new features to be accurate and effective.

Pros

  • Collaborating with chat
  • Video Calls
  • Content Sharing
  • Audio Calls
  • Whiteboarding
  • Dictation
  • Voice control

Cons

  • Integrating with traditional Webex
  • Integrating with Microsoft Teams
  • Integrating with Call manager
  • The cost can be free if you use the basic plan
  • It gives you a way to collaborate with outside vendors without purchasing another service
Cisco Webex Teams offers a lot to it's users and they are always adding new features. I do think it is very competitve to Microsoft Teams, although the two share similar functionality. One big benefit is you can use Cisco Webex Teams with the expense of Office 365 like you do with Microsoft. I do think it compares to Zoom but if you just want video collaboration some people may find Zoom easier. I personally prefer Webex over Zoom because of security concerns and just the overall ease of use and layout for Webex is better because the Chat function is more present than it is in Zoom. I also think Webex Teams keeps it similar without confusing meeting ID's and passwords that differ room to room. If you have a meeting you join, if you want to call someone you can and you dont have to worry about drop ins.
I've been using Webex Teams for years now and I find it is an application that I have up on my screen all day everyday. Anytime I need to get a hold of someone internally or externally I just drop them a message and get the conversation going. I find it a better way to work than just email. If I need to go back in time to find something I was talking about I can search or scroll up. It works really well for the way I work.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

It is exceedingly easy to use. The interface is straightforward and clearly shows you where everything is at. Search functions are always at the top. Creating new spaces for groups to collaborate on a specific topic are easy to join. If you are a member of a very large group you can control how you are notified. I don't find myself ever hunting around for where something is at. Without knowing I can normally can find it within one or two clicks.
If you want to use the basic chat and calling function with in Cisco Teams it's free. This makes it very attractive to get started with so I would think small or new organizations could find this a great fit. I think administering Webex teams is not difficult so if you have limited technical know how and wanted something easy to administer this would be a good fit. If you find yourself needing to pull a large group to collaborate on project with a lot of content flying around I think keeping a Teams space for that topic is great. Also if you plan to keep an on going conversation going with a group of people Teams is a perfect fit. If you are looking to some how replace your telephone system all together with it, I'm not sure if it is ready for that function just yet, but perhaps in the future it might.

Webex App Feature Ratings

Project Management
9.5
Task Management
8
Scheduling
10
Mobile Access
10
Search
10
Communication
10.0
Chat
10
Notifications
10
Discussions
10
Internal knowledgebase
10
Integrates with Outlook
10
File Sharing & Management
10.0
Versioning
10
Video files
10
Audio files
10
Document collaboration
10
Access control
10
Advanced security features
10
Integrates with Google Drive
10
Device sync
10

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