ThousandEyes a success!
Updated December 10, 2025

ThousandEyes a success!

Dimitri Kozlinski | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller

Overall Satisfaction with Cisco ThousandEyes

We use Cisco ThousandEyes to help our Managed Services team supporting our CX customers much more proactively in the Contact Centre space. It facilitates issues demarcation, provide instant snapshot, trends and historical data to really pinpoint issues that would take potentially days. weeks otherwise, even more so in intermittent issues. Thanks ThousandEyes and Cisco for providing this great solution!

Pros

  • Proactive issue demarcation
  • Historical data
  • Historical and live trends

Cons

  • Potentailly more user friendly dashboard
  • Improved SLAs

Do you think Cisco ThousandEyes delivers good value for the price?

Yes

Are you happy with Cisco ThousandEyes's feature set?

Yes

Did Cisco ThousandEyes live up to sales and marketing promises?

Yes

Did implementation of Cisco ThousandEyes go as expected?

No

Would you buy Cisco ThousandEyes again?

Yes

Great to use in support/ Manged services to provide historical data, real-time issue demarcation to pinpoint network issues

Using Cisco ThousandEyes

User-friendly interface with no technical experience, quite easy to go from broad view to dig down view to see where the issue resides - Most important for me is demarcation of the issue, is it us, network, customer, agent laptop?
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Drill down an issue to lower level
  • Find the demarcation of the issue - Essential for Ops teams!
  • Ability to see the trend of components and voice/signalling quality
  • None that I can think of

Comments

More Reviews of Cisco ThousandEyes

  1. Home
  2. Digital Experience Monitoring (DEM) Tools
  3. Cisco ThousandEyes Reviews
  4. User Review of Cisco ThousandEyes